Book Publishers
Page Turner Press and MediaInformation and Alerts
Alert Details
This business has 2 alerts.
Accreditation Revocation
On 03/26/2025 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
1. Establish and maintain a positive track record in the marketplace.
1D. Maintain at least a B rating in all company-owned locations and its headquarters.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning allegations that the business does not fulfill contracts and agreements as solicited. Some consumers allege that they are told to pay fees under false pretenses and are not paid promised royalties for book agreements. Some consumers allege that after paying the fees, they experience communication difficulties when trying to reach the business. On December 5, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 21, 2025, BBB has had no response.
Important Information
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Pending Government Action
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On December 20, 2024, the Department of Justice filed an Indictment against Gemma Traya Austin, CEO of Page Turner Press and Media. Charges filed allege Gemma Traya Austin is in violation of federal law prohibiting conspiracy to commit mail and wire fraud and conspiracy to commit money laundering by knowingly and intentionally targeting elderly consumers through unsolicited interstate foreign wire communications, including phone calls and emails. It is alleged that Austin made representations that the business was a liaison between consumers and literary agents, motion picture studios, and popular video streaming services who sought the consumer’s work, and convinced consumers to pay for taxes, fees, or services before the consumer’s work could be published or optioned to studios, and knowingly and intentionally conducted financial transactions when no such offer had been made by the literary agents, motion picture studios, and popular video streaming services.
The matter is pending.
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