We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Satellite Communication

Northernaxcess Satellite Communications
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a satellite phone in for repair in Aug 2023 and got a constant reply via email that the item is almost finished, finished shipping soon, and then we are busy. I have asked for the return of the satellite phone and now there is no response. I have an account at Northern access and this item has never shown up in my account for repair. I kept all of the email's and it's officially a joke.I want my phone back.RETURN OR REPLACE THE PHONE

    Business Response

    Date: 11/19/2024

    Dear Mr ******* *******,
    We thank you for reaching out to us, and to  BBB. 
    we do try to make ourselves available as much as possible even after hours. 
    We came to a nice conclusion over the phone with you which we will be assisting you in a very nice way that we spoke over the phone about by upgrading from your older 9505 discontinued model & into an iridium 9555 thats much more reliable.
    The  Bench Testing of your older satellite phone was completed a ways back which is why one of our techs who is no longer here was noting that we were finished & ready to move forward. 
    Ordering parts of these older model phones that are no longer manufactured can sometimes be longer depending on the age & do apologize for this mishap in communication. 
    Your older model satphone did have many problems that were not cost effective as discussed. 
     After We had a nice talk on the phone over the 2 best & most cost effective ways to help,it came to either get you an upgraded in box replacement 9555 with an additional battery free, external antenna adapter, free shipping. Total cost:$999.99  
    An out of the box Demo Quality Assured iridium 9555 with the same free battery, free external antenna adapter & shipping as mentioned. Cost of $750     
    Both options are very good. The only difference is the one in box is a bit newer & the Demo is an out of box that saves you money.   
     This was an unfortunate event where we lost our tech that was in charge of your repair & some digging had to be done. 
    Due to the inconvenience we are happily offering you these options above. 
     We do sincerely appreciate your patience & understanding. 
     We also put $25 off on your account for use of other services or products.
    Respectfully,
    NorthernAxcess - ************
    ************************************************************

    Customer Answer

    Date: 11/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

Northernaxcess Satellite Communications is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.