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Business Profile

Tile Sales

Tile & Stone Force

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive bought tile before, so it wasnt my first time or anything like that. The *************, he has been working at this place for a good 20 years. He was very nice at first when the sales went down, obviously because he's a sales guy. When it came to actually picking up the tile i ordered, i was deceived, tricked, bamboozled, or whatever you want to call it. Please see the pictures uploaded. This is a classic "what i wanted vs what i actually received". What was on display is COMPLETELY different than the item i received. *** and all the other employees were no help when I complained. When i first noticed, i went back as soon as possible and *** was not there that day. His own coworkers told me this was not the first time a customer has experienced something like this and came back complaining about *** lying or tricking customers (seems like they were sick of cleaning up ***** messes). By the way, *** told me he was the owner the first day I was there (probably so he can try to sell me more), so i thought he can help make things right. However, he lied about that too!! Turns out he is only the manager who didnt have much authority to even help out. I very much had a right to be angry and when i said i wanted to return it, they said theres a 25% restocking fee and kept pushing me to take store credit even though i bought everything i needed the first day i came here. Why would i want store credit when my remodel was pretty much complete? I ended up keeping the tile because my time was of the essence and i couldnt waste time returning it and buying from somewhere else. Also, i did not want to pay 25% restocking fee. The company didnt deserve any more of my money. Also, I almost had to force them to take down the deceitful display bc I didnt want anyone else to fall victim to their scam like I did. I will warn anyone and everyone about this place because it really was such a frustrating experience that I wouldn't wish on anyone.

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