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Business Profile

Drone Sales

Yuneec Skins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $71. Yuneec Skins sent me a mailing label. I sent a Typhoon H drone for repair. They are to contact me with an estimate. ************ said the package was delivered on September 24, 2024. I have tried to contact them by their website, calling their number and leaving voicemails and I sent a written letter by ******* to their address but no one has responded. My email address and phone number are on all the messages I sent them. I am looking for a response from them.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 6, 2024 I left a message for *********************** about a repair.On February 13, 2024 I called *********************** and spoke to him about repairing my drone. He asked me to submit a repair Ticket on his website yuneecskins.com On February 13, 2024 I submitted an order for service on my drone through the Yuneec Skins website.On February 14, 2024 I received a shipping Label.On February 14, 2024 I shipped the drone using their shipping label.On February 15 they received the package at 12:15pm.On March 20, 2024 I left a message for **** requesting a status of my repair. No return call.On April 2, 2024 I called **** again and spoke with him. He told me my drone was next up for repair and would be done by the weekend.On April 11, 2024 I received a detailed invoice from Yuneec Skins (***********************) for $631.31 through PayPal. On April 16, 2024 I Paid the invoice in full through PayPal.On Apr 26 1:12 PM I spoke with **** and he said it would be completed and sent out that weekend.On May 22, 2024 I got a shipment notification from **** I checked it and it said, and continues to say The delivery date will be provided as soon as possible. And Label Created. That means the label was created but it hasnt bee given to ****On Jun 12 9:46 AM ************ Spoke with ****, he said its shipping out in 2 days. I told him if I dont have it I will call next week.On Jun 5 11:30 AM ************ Straight to Voicemail and voicemail is full.On Jun 12 9:47 AM ************ Straight to Voicemail and voicemail is full.On Jun 13 9:06 PM ************ Straight to Voicemail and voicemail is full.On Jun 13 9:06 PM ************ Straight to Voicemail and voicemail is full.On Jun 13 9:08 PM ************ Straight to Voicemail and voicemail is full.On Jun 15 1:19 PM ************ Straight to Voicemail and voicemail is full.

  • Initial Complaint

    Date:10/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent Yuneec Skins two drone camaras which were received by them on 7/18/2023. I have sent several emails and called to either get my camaras repaired or sent back with no response. Below is the email they sent me confirming receipt of camaras:Order Confirmed | Order #R408477266 Inbox Yuneec Skins <********************************>Jul 18, 2023, 4:03?PM to me Hello ***,Thank you for shopping with **. We have received your order and we will notify you when your order is ready!Yuneec Skins ***************************************************************************************************** Order: R408477266 | Date: 2023-07-18 Shipping Address ********************* ******************************************************************* ************** Shipping Method Ships Free Order Summary Yuneec CGO3 Camera *********************** SKU: CG3-CMR-***-STM $25.00 2 $50.00 Subtotal:$50.00 Shipping (Ships Free):$0.00 Order Total:$50.00 Selected payment method:Credit/Debit Card If you need any assistance with your order, please email ** at ******************************** or call ** at ************. *********************************************************************************

Yuneec Skins is NOT a BBB Accredited Business.

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