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Business Profile

Light Fixture Parts

FOXCID

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this 27" long traffic advisory light bar and just recently checked the length and it was shorter than was advertised actual length I measured was 25 1/2" long as shown on my photos attached plus I been waiting for a week now for email messages I sent with no replies back.

    Business Response

    Date: 12/20/2022

    Business Response /* (1000, 6, 2022/12/20) */
    We received the buyer's last email on XXXX-XX-XX, and replied on XXXX-XX-XX.
    Hi,
    I confused with your question, as a seller, we design this light use as the traffic advisor light bar for vehicles which can provide safety in day and night, especially in the night, provide maximum visibility.
    Total 24 watts of power from this 27'' light bar, which means can not blind your eyes as Working Light could do.
    Not the higher watts means effective, I think more customers buy this light bar prefer the flashing pattern design more than the Watts.

    But no worries, if you are not satisfied with your order, feel free to return to XXXXX *************************************** and provide us a tracking number for return package. Please keep the original condition in order to receive a full refund, we will process this order as you requested when receive return package. If you have any questions, please feel free to contact me. Thanks for your understanding and business.

    Please check the trash folder to make sure the buyer not miss any income messages. Please leave us the new email address if buyer's previously email was rejected to receive any messages.


    Consumer Response /* (2000, 8, 2022/12/21) */
    Hi I have read what seller replied and it doesn't state reasons why item advertised as a 27 inch long but I measured light to 2 inches shorter I need not return item but will accept a partial refund due to item not as described?.Thanks

    Consumer Response /* (3000, 12, 2022/12/23) */
    Hi, not sure if you received my last message that the business emailed me back and didn't give any reasons why their advertising for the light bar I purchased says it's a 27" long but when I measured product it's 2 inches short the company replied if I'm not satisfied to return for a refund but I wish to keep item still waiting for reasons why item is shorter than what's advertised and want a partial refund as a resolve for my troubles?.Thanks

FOXCID is NOT a BBB Accredited Business.

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