Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PC from CyberPowerPC which became completely nonfunctional approximately 30 days after purchase. I contacted CyberPowerPC support by phone and followed all troubleshooting steps they provided, but the unit could not be recovered.CyberPowerPC ultimately determined that the failure was due to manufacturing errors, and informed me that pursuing a warranty claim could take an undetermined amount of time. Due to tight professional deadlines, this would have been detrimental to my work. Their support team advised me that the fastest solution would be to return the defective PC for a full refund and purchase a new unit.I agreed and even paid out-of-pocket to ship the defective unit back, as I was told this was the only way the return could be processedeven though the issue was clearly a manufacturer defect.After CyberPowerPC received the return and issued a refund, I discovered that they had withheld the original expedited shipping charges I paid when purchasing the *** This was never disclosed during the return process, and I was led to believe I would receive a full refund.Since then, I have engaged in multiple email exchanges with CyberPowerPC, attempting to resolve this amicably. Despite clearly explaining the circumstances and acting on their advice throughout the process, they have repeatedly refused to refund the withheld amount. In their final message, they stated: You may do as you please but the policy does not allow or change due to this.I believe this response is unacceptable and that CyberPowerPC is using its rigid return policy to avoid accountability for a defective product and for withholding funds that should reasonably be refunded.Resolution Requested:A full refund, including the original shipping fee, as CyberPowerPC advised me to return the product for a full refund due to a manufacturer defect.

  Business Response

  Date: 07/09/2025

  The computer was returned to CyberPowerPC, and a refund was already processed to the customer on 6/23/25. The shipping and handling fees were non-refundable as per the terms and conditions accepted at the time of purchase.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23553913
  
  I am rejecting this response because:

  It fails to substantively address the basis of my complaint, which pertains not to the existence of a refund, but to the withholding of the original shipping charges in the case of a defective product.
  The system I received became completely inoperable approximately 30 days after purchase. After extensive troubleshooting with CyberPowerPCs technical support team, the issue was determined to be the result of a manufacturer defect. At that point, I was advised by CyberPowerPC to return the unit for a full refund, rather than pursue a warranty claim, which would have taken an indefinite amount of time and jeopardized my work obligations.

  Acting in good faith, I followed CyberPowerPCs recommendation, paid for return shipping myself, and returned the unit. At no time was I informedeither during the support process or the return processthat the original shipping charges would not be refunded.

  Furthermore, because CyberPowerPC operates exclusively through online sales or third-party marketplaces, shipping is not a separate, optional serviceit is integral to the fulfillment of their product. Unlike a physical retail store, there is no alternative method for receiving a product from CyberPowerPC. As such, shipping cannot reasonably be treated as an isolated, non-refundable service when the product itself is defective.

  It is also worth noting that had this purchase been made through a third-party seller (e.g., ****** or Best Buy), a full refund including shipping would have been standard practice, in line with industry norms for defective merchandise. I chose to purchase directly from CyberPowerPC in reliance on the belief that I would receive superior service and accountability, which has not been the case.

  The refusal to refund shipping in the case of a defective item may also contradict the implied warranty of merchantability, which requires that goods sold must be fit for their ordinary purpose. When a company ships a defective product and then retains part of the customers payment under a rigid policydespite acknowledging the defectit raises concerns of unfair and deceptive business practices.

  I respectfully request that CyberPowerPC reconsider its position and refund the original shipping charges, which were part of a transaction that ultimately failed to deliver a functional product. If no resolution is reached, I reserve the right to escalate this matter further with relevant consumer protection authorities.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/16/2025

  While we understand their concerns, our position remains the same. As clearly stated in the terms and conditions accepted at the time of purchase, original shipping charges are non-refundable, even in the case of a return. This policy was communicated and in place prior to the transaction.
  We regret that the customer is dissatisfied, but we have processed the refund in accordance with our stated policies.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23553913
  
  I appreciate the businesss reply, but I must once again respectfully disagree with the rationale provided.

  CyberPowerPC continues to refer to a blanket non-refundable shipping policy without addressing the specific nature of this transaction: the product I received became inoperable approximately 30 days after delivery due to a confirmed manufacturer defect, acknowledged by their own support team. Following their recommendation, I returned the unit for a full refund as the warranty process was expected to cause unreasonable delays for time-sensitive work obligations.
  CyberPowerPCs position ignores several key facts:

  The failure was not a customer-initiated return or preference-based refund; it was a return caused by a defective product that was not fit for use, falling under the implied warranty of merchantability under U.S. consumer protection law

  The return was advised by CyberPowerPC staff as the best course of action, and I acted in reliance on that guidance, in good faith.

  No disclosure was made at the time of the return recommendation that the original shipping charges would be withheldparticularly critical when the product in question was non-functional due to the companys own manufacturing failure.

  CyberPowerPC is an online-only retailer, meaning shipping is not an add-onit is the default and only method of delivery. Therefore, refusing to refund shipping in cases of defective merchandise effectively penalizes customers for issues beyond their control.

  Third-party retailers CyberPowerPC partners with (e.g., ******, Best Buy) routinely refund shipping in cases of defective products, which reflects widely accepted standards of fair commerce.

  As an additional point of reflection: when CyberPowerPC identifies defective components in its own supply chainsuch as faulty GPUs, motherboards, or RAMhow are those handled with your vendors? Are you expected to absorb the shipping costs for defective goods received from your business partners? Or do you rightfully expect your suppliers to cover those expenses as part of standing behind their products?
  If CyberPowerPC would find it unacceptable to be penalized for receiving defective inventory, why is it appropriate to apply that same penalty to a customer who received a defective unit through no fault of their own?

  CyberPowerPC is attempting to enforce a policy in a way that conflicts with basic consumer protections, including the right to a full refund when a defective product is sold and returned promptly.
  I stand by my request for a full refund including shipping. If no resolution is reached through the BBB process, I will pursue escalation through additional consumer protection channels including the ************************ (***), state ************************* and my credit card issuer via formal dispute.

  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 3 2025 Order Date I purchased a custom-built desktop PC from CyberPowerPC for $3,983.66. When the computer arrived, the chassis was visibly damaged and potentially non-functional due to insufficient packaging. The system was only protected by two small foam pieces one on top and one on the bottom. The bottom piece had cut-outs for the PCs feet, offering almost no shock absorption for a nearly 40-pound package. I provided photo evidence and immediately contacted customer support.I requested a replacement, which was denied. I then asked for a full refund, and while they agreed to that, they stated I would be responsible for paying return shipping. They cited their return policy, which claims that the buyer is responsible for all return shipping costs regardless of the reason.However, this is not a standard return. This was a case of damage on arrival, where CyberPowerPC was at fault due to poor packaging. Their policy does not override federal or state consumer protection laws. Under these laws, if a product is delivered damaged or defective, the seller is responsible for resolving the issue including covering return shipping or issuing a refund without cost to the ******************************** refusal to cover return shipping places an unacceptable and unlawful burden on the customer. As a result, I have been forced to file a chargeback with my bank to recover the cost of the product, as CyberPowerPC has failed to uphold their responsibility to deliver a functional item or a fair, law-compliant return process.

  Business Response

  Date: 07/03/2025

  The customer reported that the product arrived with shipping damage. The product was still within the return period, and we offered to service the unit at no cost by repairing or replacing any damaged components. This is our standard procedure to resolve issues related to shipping damage quickly and efficiently.
  
  The customer declined the service offer and instead requested a full refund. We informed the customer that while refunds are accepted within the return window, our return policyclearly stated at the time of purchasedoes not include coverage for return shipping.
  
  We understand the customer's position and regret any inconvenience caused. However, we have followed our established return and warranty policies in offering both a prompt resolution and refund option. 

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23538179
  
  I am rejecting this response because: The Item I received was damaged upon arrival due to poor packaging, and the damage was not disclosed in advance. Under the Uniform Commercial Code (UCC) and state consumer protection laws, I am entitled to receive goods that conform to the contract - this includes being delivered in usable, undamaged condition. The companys return policy, which forces the consumer to pay return shipping and insurance even when the product arrives damaged, appears to contradict these legal protections. Forcing a customer to bear the cost of returning defective goods - especially when that damage results from the sellers failure to package appropriately or disclose issues - can be considered a deceptive or unfair business practice under federal and state consumer protection laws. I did not cause the damage. I reported it immediately. I expected a working product or a refund without additional cost. The companys refusal to honor that basic obligation and its attempt to pass return costs onto me are unacceptable.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/16/2025

  We have previously addressed the customer's concerns and clearly outlined the resolution options in accordance with our return and warranty policies. These included an offer for free service to address the reported shipping damage or a refund upon return of the merchandise, with return shipping being the customers responsibility as stated in our policy.
  
  While we understand the customers continued dissatisfaction, our position remains the same. We have acted in good faith and within the terms agreed to at the time of purchase, and we believe a fair resolution was offered.

  Customer Answer

  Date: 07/17/2025

  
  
  I am rejecting CyberPowerPCs response on the following grounds:
  
  
  While I understand that their return policy typically requires the customer to pay return shipping, this does not apply in cases where the product arrives defective or damaged. This is not a case of buyers remorse the system I received was visibly damaged due to poor packaging, and therefore not in the condition promised at the time of sale.
  
  
  This constitutes a breach of contract and violates the implied warranty of merchantability under UCC *****, which requires goods to be fit for their ordinary purpose and conform to the description provided. Because CyberPowerPC failed to uphold this legal obligation, their return policy cannot be used to shift the burden back onto me.
  
  
  CyberPowerPC has acknowledged the damage by initiating a shipping damage claim with **** However, they have not yet resolved the issue or provided a prepaid shipping label. If they continue to delay or attempt to withhold part of the refund based on shipping costs, I will have no choice but to pursue small claims litigation. I will seek not only the full refund but also reimbursement for return shipping, insurance on that shipping, and court fees.
  
  
  Sincerely,
  ******** *****
  
  
  

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a pc 1 month to the date the mother board went. Called manufacturer they were not helpful and annoyed with our concern. We were told to send it back and have to pay for all packaging and shipping. It will cost ****** to send back! This product went bad in one month and have to pay to send it back to see if they can fix.

  Business Response

  Date: 07/02/2025

  Please note that, as outlined in our warranty terms, shipping and handling costs are not covered under the warranty. The responsibility for shipping the unit to our service center rests with the customer. We appreciate your understanding.

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2025, I placed an order for a computer totaling $1,968.40. The computer was shipped on April 21st, 2025 and received on April 24th, 2025. Initial use of the computer showed several issues with ******* services, followed by BSODs. After resolving the corrupted ******* services, MemTest86 determined that there was memory corruption issues that could not be isolated to a single RAM module. Upon contacting the company via first their AI chatbot and then a delayed chat response, I requested additional assistance with determining what to do next, as my occupation is in working with computer hardware, and I would be able to uninstall/reinstall components if necessary. Instead, I was issued and *** and my issue was closed. I was required to ship the defective computer at my own expense, a cost of over $170 due to the company-given recommendations of double-boxing and insuring it. I still do not know what is expected from here. The company has given no guidance except I am not to ask for any more details about this matter for at least five days after the receipt of the computer, and I have attempted to find as much information as I can from the company itself. I do not have confidence that I will receive a functioning machine after this interaction, and do not know how to proceed from here.

  Business Response

  Date: 06/25/2025

  The customer reported an issue outside the return period but was still within the warranty period. Accordingly, an *** for warranty service was issued. Per the warranty terms accepted at the time of purchase, shipping costs for warranty service are not covered and are the customer's responsibility. As of 6/24/25, the computer completed service and was shipped back to the customer after successfully passing all tests, including a RAM replacement.

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23483581
  
  I am rejecting this response because: I have received my computer and independently verified that the memory is now working properly.  Their fix - *** replacement - was something that I had said I was more than comfortable doing myself, but I wanted to know what the process was if it wasn't the *** that was broken.  Because CyberPower decided that they would issue an *** immediately instead of performing any troubleshooting steps whatsoever or explain anything about how their process worked, I am still out the $170 it took to ship it to them to do something that I could have done very easily myself (and told them as such).
  
  The fact that they had to fix their own defect, and simply point to a terrible policy as somehow justifying the fact that they're perfectly comfortable sending out defective products and not giving any amount of actual customer support for it, should be terrifying for any customer, much less myself. If the business is unwilling to discuss this matter in good faith beyond impotently pointing to their policy, I will have to pursue other avenues on which to find relief from their terrible business practices.

  I will give this business one more chance to show me that they actually understand their culpability and responsibility in this matter, as the business who sold me a defective computer and provided terrible support for it upon discovery of their defect.  They may answer here or reach out in private -t they are welcome to do either. But this answer is not actually an answer - it's a dodging of responsibility.

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/02/2025

  We informed the customer that the system was outside of the return period at the time of contact, and therefore a refund could not be provided. As an alternative, we offered warranty service, which does not include shipping costs as stated in our warranty terms. The warranty service was completed the *** was replaced, and the system passed all tests before being returned to the customer. While we regret that the customer is dissatisfied, we have fulfilled our obligations in accordance with the warranty terms.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Item: 1 of: CyberPowerPC Gamer Master Gaming **, *** Ryzen 7 8700F 4.1GHz, GeForce RTX 4060 Ti 8GB, 16GB DDR5, 1TB **Ie Gen4 SSD, WiFi *************** 11 Home (GMA2900A) Sold by: ********** Services, *** Supplied by: Other Condition: New for $1,099.99 plus tax and shipping on 23 May 2025. The ** arrived on the 26th. I unpackaged it and plugged it in, booted up Windows, and went to install my profiles and the computer went blue screen. After emailing the support team they had me troubleshoot and discovered it is the m.2. hard drive that completely failed. I was directed to return the m.2. and await a new one, and once it arrives, take the time to upload the **** and hope it works this time. I purchased a new (see above) functioning pc, not a broken one that I get to spend my time and money fixing and sending parts back at my cost. I understand their policy is to not cover returns (this was discovered once I asked about the damaged pc being corrected) but this is time, money, and stress upon me due to an error made on their part (faulty parts). I seek a resolution on this matter. My customer number is: ******* Thank you for your time and consideration.

  Business Response

  Date: 06/12/2025

  The part was replaced under warranty and is currently in transit to the customer. If the customer was dissatisfied that the system required service, they may have considered return options with the original seller. As we are not the seller, we are unable to offer any refund option.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received damaged product as well as different internal components than were agreed upon. In trying to remedy these issues, I spent several hours on hold and once able to speak to representatives, no agreeable solutions could be met. I was asked to put a hold on my card to get correct components. After trying to speak to a manager for several days and no real resolution, I decided to return the product. I was requested to cover shipping of the product back for return. I should not cover shipping for their errors. The unwillingness to provide any possibilities of resolution besides costing their customer more money is ridiculous and not representative of an A+ company.

  Business Response

  Date: 05/30/2025

  CyberPowerPC was providing an RMA to address the issue at no cost to the customer. However, a refund is being requested and the customer was informed the refund policy applies and it does not cover return shipping. A replacement item was shipped to the customer on 5/22/25 via ****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the ** in 10/24. Have had performance issues since I purchased but the ** still functioned so I wrote it off as bad game design. 05/25 DOOM came out and was having awful performance and started researching why. Found articles stating the *** might be bad so I reached out to ***** who makes the *** and they stated I would need to *** it. Contacted CyberPower to get the serial number and batch number of *** to RMA it and they said they would have to be the ones to RMA it. They then said I would have to pay the shipping to ship it back, which is not ideal as I did not break it and has been an issue since I received it just not as apparent until now. Then started to look for any other issues and noticed the motherboard was broken and the *** was broken and I would have never noticed until I disassembled the *** from the motherboard. This damages couldn't have been caused by me as I have never removed/touched these components. Upon looking into it, it looks like a part that I purchased to prevent the *** from sagging down that was installed by CyberPowerPC was installed incorrectly, causing the motherboard to break and the *** to break. Now they want me to pay to send it back.I would just like a whole new ** that actually works since I paid $2,951.60 for it in the first place.

  Business Response

  Date: 05/20/2025

  The customer showed us damage that would render a computer unusable. With this damage, a system would not boot into Windows and could not function due to a video card slot that was physically broken on the motherboard. The customer has had the ** for approximately seven months. The type of damage observed is consistent with an improper attempt to remove the video card or accidental physical damage caused by the user.
  
  The customer has the option to ship the ** in for service; however, any physical damage will be assessed, and the customer will be responsible for the cost of repairs related to that damage. Parts that are not physically damaged can be replaced under warranty, but physically damaged parts will be the responsibility of the customer.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23353935
  
  I am rejecting this response because what they said about improper removal is incorrect. I haven't looked at the *** until 05/19./2025. I have linked multiple articles about how they can be made that way or warp from *** sag, which is what I believe happened due to them improperly installing the *** support:

  *************************************************************************

  *****************************************************************

  *********************************************************************************************************************************************************************

  he articles also highlight that they could possibly still function but it is risky.

  They are trying to place the blame on me which is hilarious. I will also show you a reddit post from 10/24 of me complaining about the performance of my computer that I just bought from them.

  ********************************************************************************

  I am attempting to PROVE that the issue was SINCE I RECEIVED THE COMPUTER.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/30/2025

  We are still waiting to receive the computer from the customer. The customer is currently working with our *** status coordinator on this situation.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bottom Line Up Front- Terrible customer service and shady business dealings. They want you to lie to your bank to purchase gifts for other people.May 7th -$1500 (refunded)-Shipping a gaming PC to family - On their page when purchasing they say to make sure card information matches the shipping address of we will contact you to verify information. This part is an outright lie. They contact you so you can lie to your bank and change your home address They do this because they want to avoid people "scamming." Regardless, when you call they provide no assistance. They want to make it seem like they can help you.I think they intentionally obfuscate the checkout processing knowing that once people have committed to spending the money they'll go out of their way to complete the transaction on their terms.Some level of laziness.- Took no steps to resolve my problem except for asking me to lie to my bank

  Business Response

  Date: 05/19/2025

  No business response necessary. Customer wants the ******************** to know his opinion.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase: Xtreme 4060 Ti Gaming **. Order# ************* of purchase: 8/4/******* Nov 2024, the ** was returned twice as it was unusable. We identified an issue with ***** 13th / 14th generation CPU. The ***** website said to report the issue to the seller. We have been back and forth trying to get a replacement CPU, which they agreed to replace. This was in November 2024, and they haven't replaced it. This ** has been unusable since purchased in August 2023.

  Business Response

  Date: 05/14/2025

  An order was already created to ship a replacement ***. Originally the *** replacement was lost by *** and an investigation was made. CyberPowerPC has now obtained a replacement processor and is shipping it to the customer. A refund cannot be provided to an order with an invoice date of 8/14/23.

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I accept the response on the condition that the part is shipped in a reasonable amount of time. A replacement part was the request for the past several months. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My computer no longer turns on. The company does not want to pay for it to be shipped back. Horrible *****************

  Business Response

  Date: 05/14/2025

  The customer was already provided with *** instructions for returning the merchandise to CyberPowerPC for refund processing. In accordance with the return policy, return shipping costs are not covered, and the buyer is responsible for shipping the product back.