We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Claremont Heights Postal Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mail was stolen from me and I believe an employee was involved.They are not provding receipt for drop off which they printed out at time of drop.I want full refund of charges for mail services at this business due to federal theft of mail

    Business Response

    Date: 01/29/2024

    First of all, he's asking for a refund for a mailbox service which was not even related to the case he's complaining about. He opened the mailbox on 10/26/2023 and it covered period from the said date to 2/01/24.  I believed no mail specifically for this mailbox was lost or stolen. The package he was referring to was a drop off, meaning the label was not generated from our store.  At first, he said that it was a *** drop off that he handed to one of my staff which he said handed him a receipt back.  According to him he lost the receipt.   For *** & ***** drop offs (not ***** we have an end of day manifest (meaning all packages that went out on that day was scanned. We tried our best to help him look for the tracking number on the manifest.  But since he lost the receipt, without the tracking number it will be difficult for anyone to track it. Then later on (thru email) he provided us a tracking number which was not a *** but a **** tracking number.  Our store does not give receipts for **** drop-offs. So what he's saying contradicts that he got the receipt which he should kept by the way.  Customers been dropping off and shipping not only mail but packages here at our store.  Most of the time, customers trust us with their packages and sometimes just leave all the items for us to put in the box to be shipped through the carriers.  For him to accuse us of stealing the package that we didn't even know what's the content is damaging to our business.  Since the label was from Offer Up (as he mentioned) and knows that the content is of high value, he should have insured it in the first place. Just this morning, he brought a police officer with him and even waved his car key and saying he drives a ******* Bentley and he has a degree. Just because he had the money and a degree, he can't be accusing anyone of stealing. This is not a stolen mail but a case of lost package.

    Customer Answer

    Date: 01/31/2024

     
    Complaint: 21180086

    I am rejecting this response because: The package label carrier has nothing to do with the missing/stolen item. The item was dropped off. That is undisputed. it was in you possession 
    and never made it to **** otherwise the label would have been activated. They are refusing to review camera footage so the police will. Offer-up does not give me an option to insure. Stolen mail weather in the box or out is still stolen mail under your company's possession. A refund is the least you can do to make up for all this hassle you are causing. If not, I will file a suit.

     

    Sincerely,

    *******************************

    Business Response

    Date: 02/06/2024

    **************************,
    If you cooperated and listened to what weve been explaining to you, there wont be any hassle at all. You dropped off a package that you insisted at first was a *** drop off and we handed you a receipt (which unfortunately you lost in your possession).

    Our system CANNOT reprint something thats drop offs. We can only reprint receipts that we generated in the store, which means only if you paid the shipping with us.  You were saying that we gave you a receipt and we only do that for *** drop off and not **** drop offs.  So if thats the case, the label you generated from offer up must have 2 tracking numbers, one *** & 1 ****.  Its called *** Smartpost.  If you can provide the actual label from Offer up and try tracking that package with the *** website and not ****.  We also have the end of day manifest for *** pick up that we can trace and tell you that it went out that day that youve said you dropped off the package. 
    Furthermore, we are unable to ***** your request to refund your mailbox rental since this issue is totally unrelated to the services provided for by renting a mailbox.  All your mail has been delivered to the box you rented.   
    It is totally up to you should you decide to take any legal action and we will be prepared to respond in order to resolve this issue.

    Customer Answer

    Date: 02/06/2024

     
    Complaint: 21180086

    I am rejecting this response because: your answer does  not make sense. My next steps will be to file with the Postmaster General for stolen mail, and will conclude with a suit until my mail is returned or you refund the cost of doing business here. It does not matter that the mail was in the box or not. You are trusted with mail and it is a federal crime to tamper or steal mail.



    Sincerely,

    *******************************

    Business Response

    Date: 02/14/2024

    Case closed.  Customer needs to clear our business name and staffs with his accusation of stolen package. Customer came 2/14 and gave us a *** tracking number and provided the receipt that we gave him.  Package that he's looking for and accusing us of stealing was delivered on 1/11 @9:38 am. 

    Customer Answer

    Date: 02/15/2024

     
    Complaint: 21180086

    I am rejecting this response because:The package is still missing. On her own investigation she said it was **** it was not I found receipt but package went to ** its intended destination was **.

    Sincerely,

    *******************************

Claremont Heights Postal Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.