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Business Profile

Small Appliance Services

Lakeside TV & Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi iam a retired senior, 69 years old. I bought a used washer from the store owner *******************. The month of October 10,2023 I am on a fixed income.I was told there would be a 90 day warranty. Well having just move into a new rental, there was no washer or dryer provided. It was about a month before I was able to buy a dryer. The first time I used the washer was some time before Thanksgiving day. Right away I noticed something was wrong, it began making strange noises and took an unusual time washing. The next day I returned to the store and talked to *******************. **** informed me that it was normal , that the cycling always makes noises and the washing cycle could take hours. Well I left with that. In December I went back to the store and talked with a different salesman and told him the same problem. He suggested an appointment for Dec.27. 2023. I had to cancel the appointment do to family issues. Meanwhile I just excepted the fact that the washer that way. Then around march the 25th I was doing a load of wash and working in the garage where the washer is located , when I noticed the washer had stoped, finished it cycle, but after a few minutes it started the wash cycle all over again. I new that was not right. So I made a appointment for a service, and found out the controller was no good. I paid ****** for the washer and ***** for the service call. I talked with **** , I wanted to him to cover the repair because it never worked correctly in the first place. He refused my plea and offered ***** towards a different washer . Iam now out of ******. Its not right that he should be ripping off the poor and senior citizens . Please help. Thank you.

    Business Response

    Date: 05/02/2024

    Please see attached business response 

    Customer Answer

    Date: 05/06/2024

     
    Complaint: 21509225

    I am rejecting this response because:

    From: *************************** <********************>
    Sent: Monday, May 6, 2024 11:58 AM
    To: ********** <*************************************>
    Subject: Re: Business response 21509225
     

    Sent from my iPhone Thank you, I read the response, I can not except it. I think if he really stands by his merchandise he should fix it and make it work correctly. 



    Sincerely,

    *************************

Lakeside TV & Appliance is NOT a BBB Accredited Business.

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