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Business Profile

Event Planner

Magnolia Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted and paid Magnolia Events $1,736.74 on September 30, 2023 for full service wedding planning and coordinating. On October 20th I decided to cancel and terminate contract with Magnolia events after not receiving the services they promised. They did not do anything listed in the agreement and contract, we did not book, plan, or meet. After deciding to terminate contract I was refunded only $936.74 leaving $800 remaining from my deposit. Magnolia events would not give me reason as to justify keeping the $800. There was no work done to justify keeping this amount of money. You will see in the contract under the termination section that they state 54% will be refunded but do not explain why that amount or what they remaining 46% cover. This leads me to believe there is no reason to keeping that amount. 46% of my deposit does not justify any work done, when there was not work done at all. On the contract you will see error in multiple dates that where not changed by Magnolia Events including the contracts dates. These dates are listed as March 9th 2023 and April 27 , ****, I did not reach out to Magnolia events until September 2023 and my event dated is April 27, ****, making even the original contract void. I have highlighted these dates in the supporting documents. I am asking that Magnolia Events pay me the remaining $800.

    Business Response

    Date: 02/15/2024

    Hello,
    I am handling this complaint with the client directly

Magnolia Events is NOT a BBB Accredited Business.

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