Complaints

This profile includes complaints for CTS Moving & Handyman Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CTS Moving & Handyman Services, LLC

  4079 Harlan Ranch Blvd Clovis, CA 93619-5063

• 

  CTS Moving & Handyman Services, LLC

  12205 N Via Tesoro Ave Clovis, CA 93619-8386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******** fraudulently used Paypal to charge over $34,000 for materials and little labor over to our Bank of America charge account. The bank wants an accounting and info from us as they have been paying the bills from PayPal. This behavior is egregious. ***** feigned funerals and Covid for doing nothing and producing no materials. Italia tile called him twice they called me I checked and he didn't respond. Huge redflag. B of A sent us letters asking for an explanation of charges. I notified them that the card had been compromised and am now compiling information to send them. ***** used Paypal as a conduit to our B of A account. A lady from Paypal noticed an account ending in four digits I vaguely recall. She speculated that it was compromised or stolen. This is all very strange and unnerving. ***** didn't deny his egregious charges promising to repay the funds. He's done anything, refusing to answer calls. He charged for materials he never ordered. The original contracts for two remodeled bathrooms were $6,750.00 and $7,250.00. The fraud total including interest charges is $34,335.00 with B of A. Closing my Paypal account is problematic it can't be accessed any longer however Paypal informed me that my B of A was accessed from an account ending in four digits I can't recall as I had closed the Paypal account years ago or at least I thought I their site is circuitous and difficult. The first police I spoke with said it was fraud. The elder abuse detective recommended calling the BBB. This has never happened to me. My B of A goes back to 1971. This young man has acted egregiously, in four months he has done LITTLE, subs did a demo and a repair of a wall. He hasn't answered any emails or text messages nor an explanation. ***** also needs to repay a $1200.00 check we wrote him also. ***** said he would repay that as well - still nothing. A man online complained ***** defrauded him of $30,000 on construction, too.

• Initial Complaint

  Date:12/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 14th, 2022 I paid the owner of this company ***** ******** a deposit of $3,000 via venmo and zelle to get a fireplace wall with mantel and tv mount. Shortly after the deposit was sent a refund was requested and agreed upon between the owner and I. ***** said once the funds processed into his bank account a refund would be issued. Day after day he had a new excuse on why funds hadn’t been reimbursed yet. He claimed the funds still hadn't been processed into his account. At times he wouldn’t even respond to my text messages or phone calls. The latest excuse he had was that he was dealing with fraud and the bank made it difficult to do anything with his money. I am tired of this and just want my money back. Here I am 31 days after I requested a refund and still no reimbursement or response from him. No service or refund has been provided. I have mailed out a certified letter to his new home address as well as an email to his business account requesting refund. No response from him. In the letter I mentioned If I do not receive a refund by December 14th, 2022 (30 days from initial deposit) I will proceed with filing a civil suit as well as reporting him to the Contractors State Licensing Board. I will gladly attach the letter I sent to him as well as proof of messages agreeing refund would be given.

  Business Response

  Date: 01/05/2023

  Hi ******,
  
  This customer has already been refunded in full. Im not sure why a complaint was filed. 
  
  Thanks,
  *****

  Customer Answer

  Date: 01/05/2023

   I am rejecting this response because: It took me filing a BBB complaint and contacting his spouse to finally get a refund. This business should be held responsible.
  
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May we agreed with ***** ******** on some kitchen remodeling work. We gave him a deposit of $20,541 on May 18,2022. After back and forth conversations through text messages it appeared as if the work was not going to happen. On July 8,20220 ***** sent us a message saying it might be time to get a refund processed. After back and forth text messaging, he will not answer his phone, we still do not have our refund. He has written us two bad checks that when we try and cash we get insufficient funds. It is now October 14,2022 and we just keep getting strung along and we are tired of this. We just want our money back. I will attach a letter we wrote, but have not sent out as we cannot find an address for his business anywhere. The address on the letter is his dads business, but supposedly he is not part of his dads business.

  Business Response

  Date: 10/31/2022

  Customer was fully refunded as of 10/31/2022. 

  
  

  Refund was paid via venmo and cashiers check. 

  
  

  Customer cancelled job after all supplies and materials were already paid for. I had to reach out to the companies that these materials/supplies were purchased from and get them to refund the money which is why it took a little time for me to get them their refund back.

  Customer Answer

  Date: 11/01/2022

   I am rejecting this response because:  while I am happy and relieved to have our refund back, it took almost three months to get it.   He wrote us two bad checks that had insufficient funds, one of which we got charged by our credit union.  The other check we to Wells Fargo four times and there was never enough funds to cash the check.  Tyler’s communication was horrible, as he would only text when he wanted to and he would never answer his phone.  We had to send out demand letters to two addresses which cost us $20 more of our own money.  We were told lie after lie, and honestly he needs to be held accountable and not be able to do this to any other people.   I believe it took me filing a BBB complaint and the demand letter to get any sort of refund.  If we would not have gotten a refund, our next step was calling the cops and filing charges with the financial crimes division, as we had already looked into this option.   Please do not let him off the hook, as he was holding our refund ransom for 3 months.