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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 2/22/25 11:05am I did a drop-off package at this store and had them print out the label and box up the item in confidence. I called the store the following week on 2/27/25, Thursday because the tracking number on my reciept did not match the tracking number on the label I had printed out at the store. The employee at the UPS store at this location was rude. She told me that the package has been delivered to ******* on Monday, 2/24/25 and was signed by **** *******. No address provided. I told her that the tracking number on my receipt and on the label does not match and asked how she can help me retrieve the package so I can send it to the correct place. She said it is out of her hands and told me to call the **** I called the **** ************, I was told to call the store and have them file a claim for having the item sent to the wrong address. I called the store and spoke to the same person and she told me that there is nothing she can do for me and hung up on me. The item I shipped is an expensive bag that I was selling to a consignment store to help pay for my sons College fees for classes and books he needs. I was hopeful in resolving the issue with someone at the store to help me retrieve my package so I can send it to where it was supposed to go in the first place. I also wanted to know how the tracking numbers do not match? The tracking number on my receipt is 1Z0961579001260751 and the tracking number on the label that I had printed out at the store and shipped is 1Z12R0R19090560564. What is even more confusing is that no address is provided to where it was shipped and that **** ******* signed for the package. I would like to have my package back to send it to where it was suppsoed to go or be reimbursed for the purse.

    Business Response

    Date: 04/07/2025

    We have tried to call the customer and have left voicemails with no response. Also if you review the drop-off package receipt on the top left corner it shows store #**** and the address for that location. This customer needs to contact the ********************** showing on the receipt. Our center will not have access to that stores information as we all are individually owned Franchisee locations.

     

The UPS Store is NOT a BBB Accredited Business.

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