We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Mr. Rooter Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Mr. Rooter Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr. Rooter Plumbing has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: July 18, 2022
      Amount Charged: $310.51
      Nature of Dispute: services not completed
      Plumber came out was told of 2 issues on 2 separate toilets, Plumber was told there was a clog, he was adamant that we had a broken pipe he only checked on our downstairs toilet and didnt remove the toilet as requested. He recommended that i call a different plumber , i asked why if im already paying you a fee. Then he states or just wait for him to return on another day to fix the toilet since his tool was broken. I said IF you can fix it then fix it. He returns same day goes out to the water main and says well the water flows so i think your pipe is broken, i said how?? This is a brand new house, i know my toilet is clogged and not a broken pipe. I asked arent you going to check my upstairs toilet? Ok well go upstairs and tell me if it flushes, i go and flush and i tell him No, He went back outside and came back for payment. Then he says i cant give you a receipt but you'll get it by email. I have not gotten my receipt yet still waiting on that. I've called several times July 25th, 26th, Aug 4th and Aug 6th regarding "the service"with no resoultion. Todd is the Manager of this business he stated on July25th he would call me right back to take care of the issue, and email my receipt NO Call back no receipt. I called July 26th the phone rep stated she would give him a message to call me, Still nothing. I called Aug 4th to tell rep no receipt yet and still no call from Todd. This business is quick to take customers money but run from issues that need attention. I want a full refund but most importantly i want my receipt. I've tried several times to contact for resolution but i guess this is how Mr Rooter conducts business. Please help me resolve

    Mr. Rooter Plumbing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.