Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overpaid for bus trip, diving certification that was never received, and left to pay gratuity to bud charter company when owner shorted the driver.

  Business Response

  Date: 01/16/2024

  *************** is filing a false complaint because he does not want to pay for an outstanding balance he owes my business and because he is no longer allowed to dive or travel with us due to his actions while on trips. *************** is filing this complaint to tarnish my stellar reputation and to benefit my only competitor since that is the only dive shop where *************** will be able to dive and travel.
  *************** made a false statement that he overpaid for the charter bus part of an international trip. As you can see in my trip cost breakdown, a breakdown I have shared with *************** numerous times, my cost of the bus ride per person was $215 for a round trip ride from ****** to ************* (the bus actually made a special stop in ******* and picked up *************** at his residence). I charged each passenger $250, a mere $35 profit margin. This profit margin was in fact not profit. This $35 person fee was used to pay the bus driver gratuity, purchase and provide snack, refreshments and sack lunches for everyone on board. As a business owner I am allowed to make a fair profit and in this case I didnt even do that. *************** owns a limo and rental business and I am sure he doesnt give free rides or just cover his costs, he charges enough to make profit. *************** tried to rile up the other travelers telling them I overcharged them the $35 but not one other passenger cared as they too understand that I provided all the snack and refreshments and as a business I am allowed and should make a profit. This trip he is complaining about occurred about 18 months ago and *************** has not mentioned anything about it until now.
  As for ***************** complaint about training, he did pay for a training course that was $980 (discounted for him, regular price was $1500). As with all of my classes above entry level, I work to coordinate dates and times that benefit the student as my schedule is flexible. *************** lives about 45 minutes away and as he stated on numerous occasions his schedule was busy. I have completed numerous training since *************** signed up for his and he has never reached out to coordinate in over a year. I can not force students to complete their training. We explain to all advanced students that we train at their pace and availability.
  *************** is claiming he wants $3500 which a ridiculous request when he only paid $250 for a bus ride and $980 for a training course. In addition, *************** purchased a piece of equipment from me. He begged me to go against my own policy and allow him to make payments on said equipment. Not only did I discount the item he purchased, I did allow him to make payments which he still owes about $550 on and has not made a payment for months. Because I reached out about the payment, *************** is now making these false, unfounded and unproven claims. My proof is attached,
  *************** is upset that he is no longer welcome to travel or dive with us. This was due to his own actions in which he put other divers and travels lives at risk. I confronted *************** about his actions on the last trip which is what ignited this issue. I told *************** that I will not allow him to put other people live in jeopardy.
  since *************** can no longer dive or travel with us he had but one other option which was to visit my one and only competitor. *************** is now making all of these false statements and allegations to tarnish my businesses stellar 5 star reputation and gain the good graces of my competitor. 

  Customer Answer

  Date: 01/17/2024

   I am rejecting this response because:
  
  ************************ is a liar, and is continuing to lie to cover his tracks.  I have made every attempt to reconcile losses from his dishonest practices; also to receive training I bought and paid for.   I was only given runaround from ************************ and nothing has ever to to fruition from him.  When forced to find a new dive shop months back, it was brought to my attention the many improprieties of ************************ and his business, and this is most definitely not the first time he has tried these shenanigans.    

  Business Response

  Date: 01/17/2024

  I have provided evidence that what **************** is claiming is in fact false information. I have over 20 witnesses that are standing by and ready to support my truthful statements. The "other" dive shop **************** is referring to is my only competitor. That shop owner is upset that I left and opened my own shop so he makes false statements that I stole from him to open my shop. I has all of the receipts for everything in my shop proving that I own the product and did not steal anything from anyone. **************** and ******************** are involved in a conspiracy to commit slander against me and my company. These slanderous actions can be substantiated through witness and customer statements. I have not heard anything from **************** regarding this or any issues he is claiming in over 18 months. Now that he has found my competitor as his new dive shop he is out making false statements and allegations against my very reputable company. I have provided documented proof of what I paid and charged for the bus ride. I have also provided proof that **************** still owes my shop about $600. **************** is claiming that I should give him a refund for $3500 but he has provided no documented proof of what that is for or that I owe him anything. I provided facts, his response is to merely call me a liar and admitting that he is now visiting my competitor. That alone should be sufficient evidence to prove that he is making false allegations and his complaint should be unfounded and removed from my profile.