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Business Profile

Urgent Care Clinic

Premium Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Premium Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premium Urgent Care has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Premium Urgent Care

      2021 Herndon Ave # 101 Clovis, CA 93611-6101

    • Premium Urgent Care

      3000 Floral Ave. Conejo, CA 93662

    • Premium Urgent Care

      1069 E Champlain Drive Fresno, CA 93720

    • Premium Urgent Care

      6643 N Milburn Ave STE 104 Fresno, CA 93722-2165

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the premium urgent care to get a RAPID strep test, but I had a bladder infection as well. I filled all my paperwork out and signed all the releases. I signed a release for labs if necessary, which I thought would be my urine to test for bladder infection. I was then told by the front desk that I can only be seen for one issue. I chose the strep test because I badly needed it. I was given the rapid strep test, once in the back, and told to wait 7 minutes. It came back positive and I was prescribed two antibiotics. Never once was I told that my rapid strep test, that had already come back positive, would be sent to the lab for tons of other tests and then they would send me a bill for any other amount. I had already paid for the office visit, upfront, because my deductible had not been met. The visit was $162.25. They then called me back to the front to pay and extra $10.06 dollars for the rapid strep test, totaling $172.31 for the visit. I then received a bill saying I needed to pay $567.65 for lab tests, confirming what I already knew, that I did not have anything other than strep. I did not even believe they would send my swab to the lab, once it was confirmed as strep, nor would I have agreed to that if they told me. This was 100% wrong of a company to do. I made a big deal and finally spoke with billing, which they lowered to $283.82. I refuse to pay anymore for this visit and am requesting a billing adjustment. Since I was not made aware that I would end up being charged a total of $739.96 to get a strep test. This is completely wrong and they took advantage of me.

      Business Response

      Date: 08/15/2024

      Good Afternoon,

      We have attempted to make this visit right with patient *************. Attached is the consent form she signed giving us permission to bill. She does not have a bill of $739.96 The remaining bill is for $283.82 after having offered her a discount. Patient also threatened our front desk 7/5/24 at 439pm she would come in and cause a scene if the manager didnt contact her her words were we would have to call the cops to have her escorted. 

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