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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for planet fitness on march of 2024 and was told In order to finalize my membership, I had to upload a picture of myself to complete my membership since I didnt, I assumed my membership wasnt active and was not gonna get charged. It wasnt until June 28, when I noticed in my bank account that I got charged nearly $200 planet fitness and was told those charges were mostly late fees when I told him that I never finalize my membership. They told me that it didnt matter even though I never used their services and refused to refund me, I contacted my bank to issue a refund. They told me that they were using my account number and routing number at first. Then they switched to start charging my debit card when I never gave them authorizations charge my debit card I feel they committed fraud by doing so

    Business Response

    Date: 07/03/2024

    Hello-

    In accordance to complaint ********, Unfortunately the consumers concerns seem to be with a location outside of our franchise as we could not locate his account. Can we verify the home club?

    Thank you,

    Customer Answer

    Date: 07/05/2024

    The address is *************************************************************************************;

    Business Response

    Date: 08/05/2024

    hi ********, he received his agreement in the email provided to us. In addition to this, he has had a previous membership before and processed a cancellation properly. 

    Lastly, the transactions have not been processed and most of the fees he is seeing are probably from his bank due to insufficient funds. The Debit Card is an alternate form of authorized payment per his signed agreement, so for these reasons, we can't provide a refund. 

    We can process a cancellation and waive all fees he still owes but no refund.

Planet Fitness is NOT a BBB Accredited Business.

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