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Business Profile

Aviation Services

Globe Air Crafts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aviation Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 13, I ordered 2 air globes for my 2 young grandchildren from this company, and paid $84.94 on my Paypal account (order #********. I was given a tracking number. On Dec 3, I sent this company an email, stating that I had not received this order, and that there had been no activity on the tracking number given. On Dec. 5, I received an email from this company, stating that they would send a replacement at no additional cost. In Dec 6, I received another email from them with a new order number, #******, with a promise of sending a tracking number later. I never got another email from them, and no tracking number. On Dec. 14, I received the globes. I immediately saw that these globes would not be safe for my grandchildren, as they were full of holes that they could get their little fingers caught in. On Dec 16, I sent this company an email, requesting an RMA number in order to return these globes, as a stated procedure on their return page. I also left a voicemail. I did not get a response to either message. On Dec. 18, I emailed them another request, with an explanation, for a return. No response. Today, Dec. 19, I called again. My calls have never been answered, I am always told there isn't anyone to answer the phone, and a voicemail is requested. I did not leave another voicemail. I am trying to move on this quickly because this company's return policy states returns must be made within 30 days. Some of the emails they sent went to my wife's email. Hers is *********************** Mine is ******************* I tried to send a copy of my receipt for these globes in this complaint, along with copies of emails sent, but am unable to do so. The prompt says they are too large.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been emailing this business since 11/14/23 on order placed that day for a product offered ( Flying Spinner). I have requested shipping info and when I go to that link, it says label made but not yet shipped. Vendor keeps saying it was shipped. I have been waiting since 11/14 to get this product and feel like I am being scammed for the $48.98 charge for the product and another charge for $9.99 I don't even know what that is for. All that I get from them seems to be not true and it seems they have no intention to ship the product, if it even exists.

Globe Air Crafts is NOT a BBB Accredited Business.

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