We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Move for Less, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **************** 2/2022 to complete my move*************** They contracted my move to Move4Less******************************** Arranged for pickup of items on 05 March 2022. Was originally quoted $3850. Mover ****** arrived alone on March 2022 and said it would be closer to $5000. As my house had sold, I had no choice but to proceed. He loaded the truck and complained about having to unload and reload everything into a different truck later that night and complained about his boss, ect. Not professional in any capacity.

    He then said my items would be delivered in 21 business days. After calling multiple times, my items were delivered 05 April. 27 business days. Noticed several items missing...my 55 inch tv, brand new generator in box, my********** hard-sided suitcase filled with many personal items, full wardrobe box. Also, there were several damaged items. It was noted on the doc given and I called to get a claim form, and then submitted it, with pictures. And, nothing. No response, no return call/email, nothing. I've called 20+ times, sent multiple emails - and no response. It has now been FIVE months since I submitted my claim - SIX months after I first notified them items were missing and damaged,

    The items that were missing - my name and address were on the inside AND outside of every single item/box. There were sentimental items that disappeared - christmas ornaments made by me for************************************************************************** these things cannot be replaced. Is completely heartbreaking. At least a simple reply to acknowledge and apologize it would have gone a long way to let me know they at least made the minimal effort to locate the items they 'lost', not to mention the financial compensation due them losing/damaging my items in the first place.

    I've used many moving companies in the past 40 years and this, by FAR was the most unprofessional and disastrous experience of them all. Never again.

    Business Response

    Date: 12/13/2022

    Business Response /* (1000, 8, 2022/12/02) */
    In the event, the customer may realize that some of goods are damaged or missing,all customers understand that they should initially give the service provider (Their Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues. We have never heard from the customer directly. Now the client was reached by Claims Department and we'll do the best for the resolution of this issue ASAP.

Move for Less, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.