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Business Profile

Floor Materials

Kube Bath LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Order number ORDER # ******************* ********************************************************* Bathroom Vanity Dear Sir/ Madam we ordered the above-subject vanity from the seller on September 17 for $1682.72 plus $111.48 in taxes, which is a ******** vanity as per the seller's description above however, the one we received is a brown one which is not what we bought, and doesn't match the new bathroom scheme. Initially, the seller refused to return it despite********* return policy for a free return then after four weeks, they agreed to take it back giving we pay for the shipping which is $300 after they received it they didn't refund our money but deducted $841.36 restocking fees. When we talked to ****** they said they are just a listing website and this company is a third-party seller and we have to deal with them directly. We hereby request a refund of the shipping fees ($300), in addition to restocking fees ($841.36) because it's not our fault they send the wrong product as well as the financial losses we experienced due to the delay as a result of this mistake. Thank you for your cooperation and support in this matter.

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 5, 2022/11/18) */ Hello, This a a product that was sold by one of our retailers to the consumer. The correct cabinet, ******************************. We confirmed that we send the correct item, once we received the return from the customer. The Cabinet we returned damaged. Even if damaged during transit, the consumer used its own carrier, therefore, we were unable to refund the full amount to our Dealer. Again, this transition was processed by one of our Dealers. Not from us. This issue should be addressed with the retailer, our customer, who sold to the complaint party. Consumer Response /* (3000, 7, 2022/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I refuse the response for the following reasons : 1) The item was sold by the provider as shown on******* website not someone else. 2) Seller sent the item after we canceled the purchase one hour after the order but the refused to accept cancelation 3) item was wrong color 4)seller refused to take the item back and forced us to pay for the shipping thru ****** which is the the most reputable shipping company in USA 5) seller deducted money for restocking not for damage because it was not damage and there is no proof of that 6)seller must refund all shipping expenses and deducted money Business Response /* (4000, 9, 2022/12/17) */ Again, this issue must be addressed to the seller, our Dealer. We do not have control over the sales that our customers make. We are the wholesaler, not the retailer. It is as if you guys don't even read our response. No wonder *** is loosing it's credibility!

Kube Bath LLC is NOT a BBB Accredited Business.

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