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Business Profile

International Mailing Services

ePost Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parcel shipped by epost global from the ** to ****** stopped updating tracking information since June 26th. The parcel contains a rare Star Wars action figure, and the current market price for it is around ******* Canadian dollars. I tried reaching out to them and have sent several inquiries to check the status of my parcel but all inquiries went unanswered and up to today I still have no clue where my parcel is and if they can make the delivery. I require some explanation or compensation if they lost it or simply cannot make the delivery. I am currently working aboard so will not be able to answer phone calls, please contact me through email. Thank you.

    Business Response

    Date: 07/08/2024

    Hello,

    We sincerely apologize that your package did not reach its final destination. We understand your frustration and regret any inconvenience this may have caused. Upon further investigation through the ***** in reference to: LD367007233US, we confirmed that the package was flagged by customs compliance and returned to the sender. We have already contacted the place of order to inform them of this situation. They will be able to assist you with processing a refund for your order.

    We are deeply sorry for the inconvenience and appreciate your patience and understanding in this matter. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Kind Regards,

    ePost Global *************************

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on Amazon through a third party that used this carrier .Their website said that I refused the package but on Amazon website carrier marked as delivered .None is true . I didnt refuse or received the package . Their customer service number doesnt work at all . I suspected something very shady with this carrier so I went to check their ****** reviews and . Oh surprise : there is lots of complaints of missing packages ( some of them marked as delivered also ) and about toll free number not working -carrier unresponsive . An investigation needs to be done into this business and they *** to be banned cause is clear that tooo many packages are missing to be just a coincidence . Please investigate and penalize this so-called carrier .

    Business Response

    Date: 06/17/2024

    Hello, 

    This end recipient in ****** has been sent 6 parcels from us.  4 show delivered, 1 refused and one out for delivery today 6-17-2024.

    I will research with our shipping partner in ****** why this shipment was refused: Tracking: SPRCA00000483684 Reference: EPG050117204482674

    Delivered shipments: 

    Tracking: SPRCA00000161370  Reference: RRD010588701346061

    Tracking: SPRCA00000476839  Reference: RRD010588701504975

    Tracking: EPG0001330366 Reference: RRD010588701407812

    Tracking: EPG0001321271 Reference: RRD010588701360849

     

    Out for delivery today 6-17-2024: Tracking: SPRCA00000572380, Reference: RRD010588701547961

    Our website to tracking is www.epostglobalshipping.com

     

     

  • Initial Complaint

    Date:03/19/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16th I sent a package to a customer of mine from Bricklink to Surrey, **************. The package hasnt arrived and multiple times Ive reached out to epost global through phone and email to file for a lost package and I havent received any messages from them. Ive been trying to contact someone at that company to no avail. Im just trying to file a lost package and it seems no one cares to reach out to me to fix this problem. I paid $10.25 on February 15, 2024 for the shipping. The tracking number shows it was shipped but no further updates. The tracking number is SDC011058503545292. Thank you for your help in getting this resolved.

    Business Response

    Date: 05/24/2024

    The customer was refunded immediately of us becoming aware of the lost package.

    Customer Answer

    Date: 05/24/2024

     
    Complaint: 21456807

    I am rejecting this response because:

    Sincerely,

    *****************************

     

    I never received any refund.  I can show documentation that I never received any refund.

ePost Global is NOT a BBB Accredited Business.

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