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Business Profile

Marketing Programs

Modern Headways LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging my debit card ***** every month unauthorized

    Business Response

    Date: 06/13/2025

    We have issued a refund for $808.20 (USD) processed on June 13th, 2025. Please note this refund may take 3 to 5 business days to appear on the credit card statement. 

    Customer Answer

    Date: 06/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was viewing my DX card history for this month and discovered a ***** payment to a CA based Co *********** I've never heard of. I've tried calling but get nothing. Talked to Support online and they told me that my card was declined today when they tried to take ***** again. I didn't authorize any payment to that company ******* the name on the transaction. Modern Headways LLC has the same ***************************************************** address. I've already called my card company and ordered another one after seeing that unauthorized payment to them. The transaction was on 08/02/2024 and I looked at my statement on 08/07/2024 and saw it and locked my card and ordered another one that same evening. I've been checking around about this company and I'm getting the impression that several people have had their cards accessed and charged without their Knowledge nor Permission to take the money from Their Accounts. Next I'm going to call Direct Express about this situation and see what course of action I'm going to be taking to resolve this situation without involving the Court System. I live in **************** and this business is in ********** so I really need something or someone that can resolve this situation other than the Court System in **. If I've missed any information or something else is needed from me please let me know. I'm a 59 yr old Disabled man trying to survive on the $759.00 I receive each month and to have them take that much from me isn't easy. Thank you for your help with this matter. Sincerely ******* ********

    Business Response

    Date: 09/05/2024

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is two unauthorized transactions to my debit card from *******. One on September 6,2022 for $1.95 and another on today for $39.95. These charges were not authorized and I want a refund. I would also like my information deleted from the system.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/07) */
    We have refunded the account in full and blocked the associated credit card with the transactions to ensure no future charges occur.

Modern Headways LLC is NOT a BBB Accredited Business.

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