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Business Profile

Pianos

Kawai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pianos.

Complaints

This profile includes complaints for Kawai's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kawai has 2 locations, listed below.

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    • Kawai

      2055 East University Drive Compton, CA 90220-6449

    • Kawai

      PO Box 9045 Compton, CA 90224-9045

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/2024, I received the Kawai CA901 digital piano I purchased for $5290.00 from a Kawai Dealer. Kawai America advertises The CA901 digital piano delivers an amazing concert grand piano experience... From their Dealer: This type of piano sound technology gives a very immersive authentic sounding piano experience, even to the most demanding players ... the authenticity of the acoustic piano sounds in this model are outstanding.The piano I received does NOT deliver an amazing concert grand experience. It has very poor resonance, and the voicing is very uneven, with some notes louder and more strident while others can barely be heard when played with the same strike force. Certain notes cancel the harmonic resonance of others, creating a dead sound, though Im using full sustain. Though it supposedly has 135 *****, at FULL VOLUME this piano isnt as loud as my unamplified acoustic piano. My 10-watt, 20-year-old, $400 ****** digital is louder with far better resonance, tonal consistency, uniform voicing, and brilliance. I requested four times of Kawai America and their Dealer to return this piano. They refuse, telling me its just my opinion that it doesnt sound as advertised. But this isnt something only a musician could hear; ANYONE could hear this piano does not deliver "an amzing concert grand experience."The cost of these pianos falls under Small Claims, so no attorney will take the case. And who can bring a 162-pound digital piano to Justice Court to show how bad it sounds? This is how Kawai gets away with this.Kawai warranties the piano for five years. But after extensive discussion with their ******************* I realize this is just how badly these pianos are made. It cant be fixed. But Kawai and their Dealer refuse to process a return/refund. Kawai America is a predatory business which through ***** Advertising engages in a Deceptive Trade Practice to cheat Consumers out of thousands of dollars each, leaving them with no recourse.

    • Initial Complaint

      Date:05/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $14,000 digital piano which has a manufacturer warranty and within the first 60 days I reported some faulty speaker and keys issue. They have been first dragging me around for 3 months and then sent down a local repair guy that had no clue how to fix anything and left without doing anything. Now they are completely ignoring my emails.

    Kawai is NOT a BBB Accredited Business.

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