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Business Profile

Wholesale Pet Foods

Rainbow Mealworms
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.4

Average of 5 Customer Reviews

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Review Details

  • Ashley S

    Date: 02/09/2025

    Ashley S

    Date: 02/09/2025

    Do not recommend ordering, especially if you are somewhere cold or super hot. They do not package with care or for the weather. I'm in ********* and they shipped my live feeders in a box with large holes everywhere. The superworms chewed threw all their newspaper and their mess bag, escaping the box throw the holes and all over a mail truck. I can no longer have live feeders held for pick up because they were so disgusted. I double paid for winter shipping, yet there was only 1, rock hard, cold - heat pack and a few sheets of newspaper crumbled up. The other feeder containers were tossed everywhere. Apon arrival I had already lost 6 butterworms on top of most of the escaped superworms. Now less then 24 hours and the rest of the butterworms and hornworms are lifeless shrinking bodies from being exposed to cold. I will probably loose my entire order in less then 24 hours even with picking them up and getting them warm and fed right way.The worst part is now I need to pay for 2 day Fed Ex shipping to my house for all live feeders (from a different place) which will most likely void any live guarantee and cost a fortune.

    Rainbow Mealworms

    Date: 02/11/2025

    Hi ******!  We're so sorry your bag of worms opened in transit. We put a "Live Animal" sticker on the box hoping it will render more gentle care by handlers, but it often doesn't during a rush.

    We did refund you for the escaped and perished items, and are so very sorry this happened. You are 50 miles from the nearest ***** hub, so I'm afraid shipping any live items to you during the hot/cold months is going to be a challenge if your *********** does not allow them to be held. 

    I would like to discuss some options for shipping to you, we have about *************** your city that we are able to successfully ship to; and would like to be able to keep and count you as one of them.  I will reach out to you in a separate email to discuss how we can proceed.

     

  • Alexis R

    Date: 01/05/2024

    Alexis R

    Date: 01/05/2024

    I am so impressed with this company. From the website, making it easy to order, to the customer service when I wanted to switch something on my order, to the *************** time, to the packing, and finally obviously the product itself. I will order from them again. And again.

    Rainbow Mealworms

    Date: 01/07/2024

    We appreciate your review, ******; thank you so much for allowing us to serve our tasty insects to your animals. We value your feedback so much, and appreciate you taking the time out to write us such a nice review!

  • Jace F

    Date: 11/21/2023

    The shipper had an issue and lost my package, Rainbow Mealworms promptly sent out a replacement. When the original package surfaced, I contacted them to pay for the accidental second order, but they wouldnt take payment for the extra feeders. Everyone who helped me was absolutely lovely, and they seem like an extremely well-run business from my couple of orders so far, and this last order they were tested with a challenging situation.

  • George W

    Date: 08/25/2023

    George W

    Date: 08/25/2023

    Weve had to request refunds from them THREE TIMES in the last three months alone. We ordered ****** mealworms which due to hot weather in ******* were to be "held for pickup." We paid the extra $ and had them sent ***** 2 Day.According to *****, Rainbow failed to mark "hold for pickup" so they refused the shipment and sent back to Rainbow. Messages on their voice mail over the weekend asking someone call me were ignored. I called Monday AM, but every time you call customer service you get a different person who doesn't know what you're talking about or what the last person told you. Frustrating, to say the least. The owner has a "phone phobia" and won't speak to you (they gave me a fake name but I think it's actually *********** WIth customer service like this, I'm not surprised. Of the 4 customer service people we talked to "*****" promised me that, 1. A new shipment would go out Tuesday AM first thing as they just missed Monday's last shipment, and, 2. they would refund shipping and give it to us as store credit.We never got a notice that the order shipped Tuesday. I emailed again with the same results. I called and was told not only were they not going to refund my shipping but they were going to use the store credit to pay for reshipping my worms. We reordered. They promised they'd ship that day. It didn't.They gave us duplicated tracking numbers, causing massive confusion, with ***** saying we'd have to wait till MONDAY while also telling us it arrived at the pickup station. When the worms FINALLY arrived...they were a day late AND ALL DEAD. AGAIN. Attempts to resolve this had them put us on hold for 15 minutes, dropping the call and then blocked our numbers. The last email said very clearly next to my name in the subject line, "BLOCKED - IGNORE." That's Rainbow's "customer service."They'll follow up here with excuses and accusations, but don't believe them. DO NOT ORDER FROM RAINBOW. They are incompetent, rude and sadly completely DISHONEST.

    Rainbow Mealworms

    Date: 08/29/2023

    Hi ********************!   

    You were blocked and marked as "Ignore" after you set off our profanity filter multiple times on our telephone line.  Our office is filled with ********* girls and they do not wish to be exposed, nor do we allow, vulgarity at any time. ***** in particular is a god-fearing girl, she needed to go home after the horrible words you spoke. 

    We have refunded you in full and asked that you find another vendor. We will not tolerate vulgarity at any time at Rainbow Mealworms.

  • Alayna S

    Date: 02/24/2023

    Alayna S

    Date: 02/24/2023

    So far, I have had nothing but great experiences with these guys. I'm always happy to purchase from them. Any praying mantis owners looking for feeder insects might just find a good deal here!

    Rainbow Mealworms

    Date: 02/25/2023

    Thank you so much for the very nice review - we are honored to feed your mantids!

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