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Business Profile

Building Materials

Dolan Lumber Companies
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dolan Lumber Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/2/2021 $66,719 I purchased expensive windows and doors through Dolans on 9/2/2021 and there are 2 issues with open service requests that I am not getting any responses to. I've been calling and emailing the company over the past 8 weeks and have yet to receive a response or call back.The 1st issue - bathroom windows were sent incorrect where the glass are not etched (privacy) and the vendor agreed to change them out. I received a call from Dolans to schedule an appointment to swap the windows out on 2/15, but have yet to hear back.The 2nd issue - my large 25" fleetwood door is defected where it will not lock when installed correctly. a technician from Dolans came out and confirmed it's defected, but have yet to provide any follow-up since mid-January.The business have not tried to fix these 2 outstanding issues Order / Invoice information uploaded in complaint

      Business Response

      Date: 03/08/2023

      See attached

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the response is satisfactory to me. Please note the inquiry history does not reflect the full phone reach out (only email and some phone), which has added to my frustration of trying to track down an update.

      I am willing to resolve this complaint given the follow-*** over the past week but I still need confirmation on 1) when ********* will be coming out to my site to fix the locks and 2) when Dolans will return to fix the broken sash.

      I appreciate everyone's help with this request so far.

      Sincerely,

      ***********************

    Dolan Lumber Companies is BBB Accredited.

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