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Business Profile

General Engineering Contractor

NextEnergy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Engineering Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February ************************************************ ***********. As part of the set we had to open a **** account. A representative called us from what we believed to be part of ****. We set up the account and all was well. We then got a call from a representative stating they were part of the **** new customers service to show them how to conserve energy. We signed up for what we thought was a free service from **** as a **** customer. WE NEVER HEARD FROM THEM AGAIN. Fast forward to June and we received a past due notice from a company called NextEnergy stating we owed them for gas usage through ****.This is NOT what the representative stated to us. We were told this was a company that shows businesses how to conserve energy. NEVER once did she say we had to pay them AND **** for gas usage. That is the most insane/stupid thing anyone would do. We are a struggling business in this tough economy and a minority owned business who never catches a break. So why would we willing opt to pay twice for the same service? WE CAN BARELY PAY THE $1000 A MONTH WE'VE BEEN PAYING DIRECTLY TO **** FOR THE PAST 5 MONTHS.This is ABSOLUTELY fraudulentpractices on their part. I will also be contacting the **** corporate office to file a complaint there as well. Some one should have to pay us back every dime we paid to ****.Thank you

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