Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined UFC last year in a month to month membership that was discounted since I also signed up for personal training, which was paid up front.As it turned out my work schedule changed and I was unable to utilize most of my personal training, which is fine, that's my problem. But I then tried to cancel my membership since I can't get in on a regular basis, so I hand wrote a cancellation letter and signed it and dropped it off at the gym on 6/26/2024. A couple days later I was told by an employee that I could not cancel my membership this way, instead the gym had to send me a link and I had email them my cancellation. I then sent an email on July 7, 2024 cancelling my membership and explaining I had originally cancelled on 6/26/24. I was then informed by the manager ************, that they would be happy to cancel my membership but since they are "on a 26 day billing cycle" I had to pay one more month in order to cancel. I have not walked into this gym in over 6 months and forfeited $1800 worth of personal training so there is no way I'm going to give them yet another $69 payment when I canceled before the end of the month. I have asked the manager to waive this payment under the circumstances described above and he has ignored my emails since that time.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late January of 2024, I had a situation with the franchise that made me want to cancel my membership. I was on the phone with management, and was told that I had to go in person. However, I live far away and work even farther. Then I asked if I can do the process online, and was told that they can't even process payments online. They have business model that feel predatory. Now They are demanding that I pay for "my last month of membership," despite the fact that I paid first and last month when it was opened. The story I was given is that the payment covering last month essentially gives someone up to 2 months before it expires. That defeats the purpose of paying last month in advance. All I want is for the membership to be cancelled, for the billing calls to stop coming in, and for them to use whatever I paid in advance to cover the last month. I am not interested in ever going back, so I don't understand the need to pay an additional month. To me, it feels like a bait and switch. They put hoops in place so that people are locked in.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UFC offered a discounted membership and training package which could be canceled and refunded w/in 5 business days. I followed the requirements for cancellation, but UFC has not refunded me:3/13: I had signed up for the 7-day free trial UFC offers on their site. The trainer/salesperson who introduced me to the gym told me about the promotional offer for people who have never been into the gym before (which I had not): membership at a reduced rate/no enrollment fee, and 4 discounted training sessions. He assured me I could cancel before midnight on the 5th business day (Friday) and get both refunded. The agreement I signed also says I can cancel by the 5th business day. I explicitly asked so if I cancel the membership then the training will also be canceled and refunded? and he said Yes with confidence.3/15: I emailed manager ********************************* to cancel, referencing the assurance his staff had given that both could be canceled/refunded. Emailing ****** is one of the acceptable means of cancellation per the membership agreement.3/17: I went in person and found the man who had sold me the promotional offer. He assured me that ****** had received my email, that everything was fine and the refunds would be processed (I had specifically asked him about my refunds (plural)).3/22: I emailed ***** again asking for both refunds. Both times I emailed him by replying to the confirmation emails from UFC, first to the membership email and then to the training emailso there could be no confusion over who I was or what offers I was canceling.3/29: I called UFC and asked for *****. The person who answered said he was unavailable, so I left a message with her asking to let him know that if he didn't process my refunds by the next day I would dispute the charges with my credit card and file a complaint with BBB. She said she would pass on that message. I then emailed him with that same message, giving him until mid-day the next day.4/2: Still no refund or response from him.