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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/2021 I shipped an iPhone 11 using *** store 190 in *******. The clerk at the time asked me if it had battery. I said yes, it has battery. It is an iPhone that I have sold and I am shipping it to the buyer in ******* *****. According with *** the package did not leave that station. It got lost right there. I filed a complained with ***. Now the investigation is final which I have no clue what the investigation says. Now store 190, in *******, does not respond to my emails. It seems they plan not to pay me.at the time I bought insurance for $500 which was the price of the iPhone at apple store $499 Now I am seeking to be paid $500 plus $43,90 for shipment, so total of $543.90 Here are the information SENDER ***************************** ***************************************************************** Ship to ***************************** ***************************************************************************** Shipped on 12/10/2021 at 9:44 am Tracking Number 1Z6376FV0202735055 The iPhone disappeared under *** store 190 care. That store stopped communicating with **** seek BBB help to get paid my $543.90 I have all communication with my buyer and also with *** 190 store before they stopped communication with me Thank you *****************************

The UPS Store is NOT a BBB Accredited Business.

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