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Business Profile

Optician

Site for Sore Eyes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/8/2021 I went into Site For sore Eyes, *******, **.(Phone No# ************) and saw an Optometrist and consequently got a prescription for new glasses. I filled the prescription at the above store and Paid a total of $585.00 included in that was a new set of Dolce and Gabbana Frames. I received a certificate of guarantee for 24months that cover the frame for corresponding defective parts at no cost. The s**** came loose and the arm is now lost. On 8/3/2022, I went into the above store and I was told that I have to pay $135.00 to get my glasses fixed. I told them that I should have a warranty butThey will not fix the glasses. I need my glasses fixed. This is causing me alot of inconvenience and anxiety for no reason.

    Business Response

    Date: 09/21/2022

    Please see attached

    Customer Answer

    Date: 09/21/2022

     
    Complaint: 17676732

    I am rejecting this response because:

    According to the Certificate of Guarantee that I attached to my original complaint  by Luxotica(Dolce and Gabbana) for a period of twenty four months against the all manufacturing defects as determined by the technical services department. Is Site for Sore Eyes insinuating that I intentionally took the arm out of my glasses and threw it out the window intentionally? what a fool I must be to do that in order to get a new arm for my glases!!! I do not have the arm of the frame to my glasses because it fell off the frame. My Dolce and Gabbana frames that were at a costly price are unwearable now not even a year later. I need them fixed as per the Certificate of guarantee for *************************** And yes, I was angry at the false advertisement that I was promised. Wouldn't anyone???

    Sincerely,

    *******************

    Business Response

    Date: 10/21/2022

    Please see attached

    Customer Answer

    Date: 10/21/2022

     
    Complaint: 17676732

    I am rejecting this response because:

    I went directly to Dolce And Gabbana with my complaint about the miserable customer services I had received from ********************** and their lack of knowledge of the products that they service. Dolce and Gabbana were so sorry that I was not satisfied and send me $400.00 for new frames of my liking and also new lenses-at no cost to me!!!! I was sent to another company-LensCrafters where they gave me wonderful exceptional services that are much better than Site For Sore Eyes.Their products are more superior and they were very knowledgeable about their products and took time to explain their products to me.Thanks for nothing Site For Sore Eyes. Worst customer service also in the planet. You are still holding on to $40 for an arm for my glasses, go ahead. I got a resolution far beyond my wildest expectations, thanks to ***** and Gabbana.

    *******************

Site for Sore Eyes is NOT a BBB Accredited Business.

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