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Business Profile

Plumber

Guerra Bros. Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Nathan N

    Date: 12/13/2022

    Here's my experience with Guerra **** Plumbing. My water heater was leaking a month ago, and I called Guerra **** Plumbing. They were courteous over by phone and immediately agreed to attend. All good. A person named ***** called me to ask if I could buy the water heater or if he could pick it up from Cal Steam. I requested him to pick it up and didn't ask about the price. ***** from Guerra **** mentioned he would provide the actual purchase receipt and never mentioned any markup. I am still determining what happened later, ***** installed a water heater, and two days later, I got an invoice from the Guerra brothers for close to $2000. I got a sticker shock and kept calling Guerra's brother as they had never provided me the purchase receipt for the Water Heater. They charged me $165 per hour for 4 hours (4 X 165 = $600) in labor, a $30 fuel charge, and $1248.80 for the water heater totaling a whopping $1950.00.*** was rude over by phone and did say after I called that it is customary to markup on top of $750, which is the actual cost of a brand-new water heater. To make the matter worst, I did call Cal Steam and checked. ***** didn't even purchase a water heater. I am apprehensive about what they have installed. After arguing on the phone for 10 minutes, *** reduced the bill by $178. Still, I paid $1760.40 for a water heater replacement, which should have taken only around $1200 even if I considered a brand new water heater plus labor (their costly hourly rate of $165/hour). I got ripped an additional $500. I will never call this company again and Home Owners, please be aware. I feel ripped, and on top, they lied to me. I can prove it. While I appreciate their timely service but I feel my water heater may not be brand new as they couldn't provide proof of material purchase.

Guerra Bros. Plumbing, Inc. is BBB Accredited.

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