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Business Profile

Training Programs

Liberty Gymnastics Training Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using their service for my baby girl so she can have fun learning and exploring gymnastic. However, due to the lack of interest of my daughter, I decided to notify Liberty Gymnastics that we will be withdrawing. Per their rules, Cancellation need to be done via email. On 7/11/22 I emailed the facility to let them that my daughter will use her make-up day (because she was sick and upon receiving the doctor's note, she will get a make-up day for the day she missed) and also letting them know of the potentially withdrawal. Same day I was charged for the next month of service. On 7/12/22 I got a reply from the facility and I reply back stating I will look at their schedule and see which day I can bring my daughter to the make-up class AND confirm that we would like to move forward with the withdrawal. On 7/13/22 the facility reply with the news that "after 7/18 she will be dropped from the class" and that a refund request for the processed payment will be initiated. Then by 8/15/22 I still have not received the refund as promised. So I reply to the 7/13/22 email following up with the request for the refund. Same day I got a reply stating the owner was contacted to see what's the update with the check. I reply with an acknowledgement email next day. On 9/4/22 I reply to the 8/15/22 email asking about the status of my refund again. On 9/8/22 I got a reply stating "I spoke with him today" and that's it. Now I stop with the emailing and start calling. I called on 9/12/22 and the staff told me they will talk to the owner. Next phone call was 9/28/22 and the staff told me base on the information she got, the owner sent out the check on 9/26/22 and should arrive any day now. So I waited and nothing. Now I called 10/5/22 asking about the status and confirming the address on file. Address confirmed and is correct. Now it is 10/13/22 and I still have not gotten the check. So I am filing this complain to address their bad business practices and possibly help get my refund.

    Business Response

    Date: 10/24/2022

    Apparently ****'s first request for refund was not acted upon.  Our system indicates a refund request was entered on 9/6/2022. Liberty Gymnastics sent refund check ***** on 9/20/2022.  Attached is the *** of the check of the check that was sent.  I just checked our bank records and the check has not cleared.  I will personally call **** and let him know I will send another check.  It is not clear why **** did not receive the first check.

    ***************

    Owner

    Liberty Gymnastics

Liberty Gymnastics Training Center is NOT a BBB Accredited Business.

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