We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Auction

Eblock Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25, 2024 I picked up my vehicle (2019 Dodge Charger Hellcat) from EBlock Corona location. I had placed the unit for sale at their auction but since it did not bring any money I had to pick it up as they can only run it through 3 times Max. Well when I picked up the unit I found that it had multiple issues. After starting the car it immediately overheated to about ************************************************* addition to that the horn did not work nor did the buttons on the steering wheel. When I had dropped off this vehicle it did not have any of those issues ! I know this because I am the one that both dropped off the car and picked it up. I didnt hire a third party transportation company. This particular unit I was using it for months with none of the issues indicated above. I drove that unit over 500+ miles within that time frame without those issues. This leads me to believe me that something happened within those 3 weeks that the vehicle was in the possession of the auction. Multiple people have access to the car as they leave the vehicle in the steering column to allow dealers to start the car, **** check etc. I also found that there was items in the car that were not there when I dropped it off indicating someone was in fact in the vehicle at some point ! When I brought this to their attention they had me speak to a supervisor that had a mechanic check the vehicle. After that I had messages my POC and she said that someone would be contacting me about this issue but they never did ! I called about this a few days later they just gave me the run around and told me the same thing that someone would be contacting me, but again they never did. I would want the auction to at-least take accountability and offer a monetary compensation for this issue in an amount we can agree on ! In fairness since the vehicle had no issues at the time of drop-off. Even in the ** report when it was first dropped off it did not show any of the above issues stated !

    Business Response

    Date: 12/19/2024

    Access to the vehicles is very limited, vehicles are not driven more than a few hundred feet and non-employees are not allowed to drive the vehicles. 
    Your vehicle was received with a "Junk Certificate / Non repairable" brand, "Flood Damage " brand, "Structural Damage" noted, "Biohazard" brand and "Total Loss and/or Salvage Retention" brand. The unit has 37 damage details included on the condition report including "warning light - engine, Severity; Unacceptable."  


    Our mechanic checked the unit with you and found no signs of leaks or tampering with the unit. Your ***** the vehicle and the vehicle did not overheat and you drove away without further complaint or immediately reporting overheating. There are no signs of any tampering, abuse or wear that occured at the auction that would lead to $7500 in repairs or any repairs of any amount. 


    We service hundreds of customers through our ********************** every week and rely on fair treatment of buyers and sellers as the foundation of our business. Your experience is unfortunate and I hope we can  continue to partner when you have a need for our services.

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from this auto auction. My decision to buy was based on the auctions inspection and description of the vehicle. Well the inspection and description turned out to be a lie. I feel that someone lied on purpose. Because the car is no where near the condition they stated it is. I feel like I was scammed by the auction.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a car dealer in southern Oregon and I bid on cars through EBlock auctions for my dealership on this particular occasion which happened yesterday 12/8/22. I was bidding on a vehicle and their auction platform system crashed and I stopped bidding on the vehicle at $3600 something happened and my bid went to $4000. I told them I did not want to purchase that vehicle for $4000 they said that I was obligated to purchase the vehicle and then if I wanted to resend my bid I would have to pay the difference between my bid and the previous bidder which was $200. I feel this is unfair. I do not agree with this. Also I’ve had nothing but problems with title work for the vehicles which includes lost power of attorneys, lost bills of sales Signatures not correct on odometer disclosures several different problems not only that I can never contact anybody there. It takes days before somebody gets back to me and I have to leave multiple messages with multiple departments I feel they are a very negative and unsettling place to do business I have never had any luck purchasing vehicles from EBlock auto auctions , which is an affiliate of Maconkley auto group. I’m extremely unhappy with the service I’ve been given. Furthermore, I have ended my business relationship with EBlock as of today 12/9/22.

    Customer Answer

    Date: 12/16/2022

    First of all, they wanted to charge me the difference between a previous bid and my current bid which was not current because the auction platform went down and it kept bidding on a vehicle I didn’t want to pay over $3600 and they told me I needed to pay $4000 and I said that’s it. I’m not doing business with you anymore and I’m turning them into the BBB so they’re trying to ACH my account for $300 so I guess I would want $300.

    Business Response

    Date: 01/20/2023

    EBlock has valued Customer ****’s business over the years and we appreciate his dialogue.  We understand his frustration, and sincerely regret the dissatisfaction with his bidding results on December 8, 2022.  We are committed to our customers and investigating any problems they identify, and regret losing their confidence.  Customer **** spoke with Sales *** ****, informing her that he stopped bidding on a vehicle at $3,600, but the auction platform system crashed, and his bid went to $4,000. He said he would never have bid that high, and he was adamant that he did not place that bid.



    We reviewed the audit logs and the database with our IT Department to double-check.  The logs showed Customer **** live bidding against another bidder. It was the day we did experience issues on the app, but this vehicle ran 30+ minutes before the system went down. Just to clarify the bidding process; it is a 2 step confirmation bid button: so you click once, it shows the price, then you click “yes” to confirm.  The IT database records showed his bid of $4,000 was submitted.



    To help find a solution, we offered to reach out to the second bidder and let Customer **** know he would only be responsible for the difference, to which he said “no.”  Our rules do not allow us to unwind a confirmed bid.  Customer **** told us to shut off his account. He had been a long time customer, so Sales *** **** confirmed with him that he wished to suspend his account.  Our Customer Success Team is always open for any further conversation or clarification directly with Customer **** to better his experience.  He can call us at:  (************* or by email at:  ****.******@eblock.com

Eblock Auctions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.