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Business Profile

Brew Pub

Shamrock's Pub and Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around Nov 24th a friend and I ate lunch here while watching the USA-England World Cup match. I paid around $46 on my credit card Smith $0 tip (my friend left the tip in cash). Someone at the business must have manually entered a $20 tip because my credit card statement reflected a total charge of roughly $66 with a $20 tip. Again, I did not leave any gratuity whatsoever. I called the business twice to address this informally and both times was told there was no manager present (unlikely since I called at opening and at dinner rush). I left a number and did not get a call back. However, the same night - for the first time ever - I received spam text message ads for a sexual product.

Shamrock's Pub and Grill is NOT a BBB Accredited Business.

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