Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brothers condo had a leak the people provided in the address came and didn't finsih job becasue my insurance wouldnt cover it. Now they are charging 1,500 for asbestos and lead testing that I have not gotten a report for. Calle dthem said we are repsonsible. so who is repsonsible for the cutting of my walls, curtains and unfinished job.

  

  Business Response

  Date: 10/29/2022

  The person issuing the complaint is not the client and has no perspective of the claims process. We were hired to provide emergency mitigation services only. We were not hired to complete the rebuild phase. The client signed an agreement for us to begin the work. We did not charge anything for the work we did as far as demolition and equipment usage which totaled over $4000. We merely sent them a bill for state required testing fees that we paid for up front as is required before any demolition is done to protect the home dwellers and our crew. As much as we tried to explain the process, their always seemed to be a lack of understanding from the clients side. Their claim was denied by their insurance company which is a contract between them, not between us. This complaint lacks any true perspective of the work that was done and fails to acknowledge that we reduced the total owed by over 80%. Furthermore it is a complaint by someone other than the actual client so we don’t believe it is valid in any way. 

  

  Business Response

  Date: 11/08/2022

  These complaints and descriptions of how they occurred are completely wrong. The individual does not understand how insurance claims work and that is okay as most clients we have are first time claimants. Furthermore, almost every time we spoke with this specific individual and his sister it was difficult to communicate with them due to what appeared to be very heavy use of marijuana products. Every one of my employees stated the same issue with these two individuals having a very hard time comprehending very simple details of the claims process. We are very ready to file a libel suit against both client and sister for negative reviews that are untruthful and damaging to my firm. We have never once received a negative review about our work or our communication therein. The damages they speak of was actual removal of non-salvageable items that they agreed to having us remove, based on the work authorization form that was signed. We have copious photos of the damage and post mitigation after removal of said materials. Testing prior to removal of asbestos containing materials is the LAW in California and we PAY for these tests up front. The work authorization details that by signing, they agree to any and all state required testing prior to demolition. We would agree to a payment schedule to help them financially. That is as far as we will go. We are a very professional company, and I was personally in the office when my staff spoke with the client's sister. None of my employees raised their voices while the client's sister continuously used profanity and threats. As stated, we are more than ready to pursue this issue through legal matters and our attorney has been informed and sent all related documents. I have included the signed authorization as proof of detail. 

  Customer Answer

  Date: 11/08/2022

   I am rejecting this response because:
  
  
  Your statement about the workers seeing my sister and I together is alie, my sister was never on my apartment. She can proved that if needed. Nevertheless, we are willing to summit a to a drug test if your employees are that claimed we were under the influence are willing to do so too. So we can clarify that we were never under the influence of any narcotics. You mentioned that we do not understand how a claimed work and you guys been the professionals you claimed to be failed to explained to me in detail on how a insurance claim work.  Your business is based on costumer service satisfaction and under the first amendment I am legal protected to for my free speech.  You guys on the other hand, threat me with law suit if I don’t retract my negative review on the service you provided me. This is America the land of the free and home of the brave. I never refused to pay rather clarify and come to a consensus. This has gotten out of control and I will pay the 1,500 but I also have a right to say my experience and with your company.