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Business Profile

Industrial Waste Compactor

Com-Tech Mechanical Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Waste Compactor.

Complaints

This profile includes complaints for Com-Tech Mechanical Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Com-Tech Mechanical Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They fixed our baler for our package compressor, took them 2 trips (10/17, 10/18) to fix and baler work as normal and charged us 1114.29 for the work. However, only a week later baler broke down again and took them another 2 trips to fix the baler charged us again of $1286.03. It doesn't make sense to pay for the 2nd time when the baler is only working for a week, the company should be responsible under reasonable warranty when the baler was fixed the first time. Please help us to negotiate the billing, we are okay to pay for the 1st time.

      Business Response

      Date: 02/13/2023

      Response to complaint and unpaid invoices for ********* ****************** *****

      Invoice#****  Date of initial service 10/17/22
      - Per **** **** from ********* Corp, Reported Baler not working.
      Inspected unit found main breaker tripped and 2 fuses in service disconnect blown, also blown control fuse, installed new fuses and tested, turned off panel disconnect and disconnect arced and sparked, unit blew main fuse again, unit needs new panel mounted service disconnect switch installed with new handle and rod, will quote for repair, follow up trip needed, unit locked out for safety. Estimate #**** for disconnect switch sent to **** **** and approved.   

      Invoice #****  Date of Follow Up Service 10/18/22   From Estimate #****
      -Removed faulty panel disconnect switch from baler panel.
      -Installed section of din rail and mounted new disconnect switch as needed.
      -Wired disconnect switch in and set correct motor rotation.
      -Drilled panel door and installed disconnect handle.
      -Tested unit multiple times unit operational.

      The above two invoices **** & **** reflect the initial service call and the follow up service from estimate #**** to install the parts needed to repair the failed service disconnect switch in the baler panel.  This service & repair to the disconnect switch had a 30 day warranty!

      ________________________________________________________________________________________________________________________

      Invoice #****  Date of initial Service 10/25/22
      -Per **** **** from ********* Corp. Reported baler not working, no power.
      Inspected unit found blown fuse in service disconnect, installed new fuses and reset main breaker, found smoke coming from motor starter and transformer and components burned, per ****@********* ok to replace parts, removed and installed new transformer and wired in, removed and installed new motor starter with overload and wired in, follow up trip needed to install new wire and fuse block, unit needs to be locked out until repairs are made.

      Invoice #****  Date of Follow Up Service 10/26/22
      - Installed transformer fuse kit to transformer and wired in as needed.
      - Replaced overload as needed due to stripped screw.
      - Installed new wire from panel disconnect to motor starter and wired in as needed.
      - Added silicone to top side of panel to help seal conduit lines from water intrusion 
      - Tested unit is operational.

      The above two invoices **** & **** reflect a completely separate issue with the baler and are completely different parts that failed causing the unit not to work. The motor starter and transformer failed due to water intrusion into the panel box from recent rain and the components were smoking and got burned. This service call/issue has nothing to do with the service rendered on 10/17 & 10/18.  This service/repair for the motor starter and transformer had a 30 day warranty as well! 

      The customer was advised of all charges and signed paperwork reflecting those charges each and every trip made to the customers location.  
      We did extend a discount to the customer of $-185.00 reflected on invoice #****.  We have tried reaching out numerous times to ****** **** and **** **** from ********* Corp. regar**** payment for the work performed back in October 2022.  I have personally talked to ******* **** on the phone multiple times regar**** the past due invoices and non-payment. ****** was advised of the discount we extended on invoice 6592. After our phone conversation on January 10th 2022 ****** **** finally agreed make payment in full and said he would mail the check out the following day (Jan 11th) As of today 2/13/23 we have not received any payment from ********* Corporation for the parts and services rendered to their baler machine. This machine has been in use by them every day since we made the final repair on 10/26/22.  We need this work paid for ASAP to keep from further actions being taken to settle this debt.

      - I have included all copies of the signed Job Work Orders authorized by **** ****           
      - Before and after Pictures of top of baler electrical panel where water intrusion was occurring from
      - And copy of Invoice #**** reflecting the discount of $-185.00 


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