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Business Profile

Imported Car Dealers

Mini of Marin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Imported Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I traded in a ******** and purchased a 2016 mini ****** on 8/30, initially was supposed to be with a warranty. My contract was then denied twice by the **** after I signed the papers and left with the new car, because the finance manager did not know the guidelines for what would be approved or not, and apparently the bank was working through a backlog. I finally signed the contract that was approved on 9/11 after the third time with no warranty. Then about a month later I start getting collection calls about my Jetta that the dealership had not paid off as agreed. This goes on for multiple days until I reach out and remind them to send the check. A couple of weeks pass, I then receive a *** ex package saying the business office lost one of my original signed forms from the contract. I signed it and sent it back. Its now 2.5 months after the original sale date and I received another ***** package today saying they lost another part of my contract and needs to be resigned. No one at the dealership will answer my emails or calls to explain what is happening. This extreme of lack of professionalism is unacceptable, they shouldnt be licensed if they cant keep a hold of important documents.

    Business Response

    Date: 11/06/2024

    Dear Ms. ******************* you for bringing this matter to my attention. I am terribly sorry for the frustrations and challenges you have experienced with your recent transaction at our dealership. Please know that your concerns are important to me, and I am committed to resolving them with the utmost care and respect.

    I would personally like to invite you again to meet with me at your convenience, so we can address each of your concerns directly and work toward a satisfactory resolution together. I am here to ensure that we fully address all aspects of your experience and restore your confidence in our team.

    Please feel free to reach out to me directly to schedule a time that works for you.

    Warm regards,
    ***** ******
    Management Team
    ************

Mini of Marin is NOT a BBB Accredited Business.

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