Complaints

This profile includes complaints for Bay Equity, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bay Equity, LLC has 248 locations, listed below.

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  Bay Equity, LLC

  770 Tamalpais Dr Ste 207 Corte Madera, CA 94925-1736

  
• 

  Bay Equity LLC

  8888 E. Raintree Drive, Suite 110 Scottsdale, AZ 85260

• 

  Bay Equity LLC

  27401 Los Altos, Suite 260 Mission Viejo, CA 92691

• 

  Bay Equity LLC

  4365 E. Pecos Road, Suite 135 Gilbert, AZ 85295

• 

  Bay Equity, LLC

  221 Colorado, Unit C Montrose, CO 81401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan #********** Recently my partner, and I were put in touch with an employee in ****** by the name of *********************. I was working with *** in December 2023/January 2024 and we were pre-approved for a loan and ultimately decided at that time we would not be moving forward and never used the pre-approval letter. In March 2024, we were back in town searching again and I asked *** "what would we need to do in order to get an updated pre-approval letter". I DID NOT give permission for our credit to be pulled again as another hard inquiry. Not only that, the agent I was working with at that time told me in TEXT MESSAGE she had my pre-approval letter but would never send it to me when I asked. So I emailed *** asking him if ever gave her one, and he never replied to me and ghosted me. So now, for the first time, I am getting this letter of why I was denied, when we never moved forward nor gave permission and *** never said anything to me.Therefore, I am needing the following answers from your company:1.) Why did *** pull our credit again as a second hard inquiry even though the first pre-approval we DID NOT USE expired and I DID NOT give permission to do a second pull? 2.) Why did *** ghost us? Why could *** not answer the simple question I emailed asking if he had given this real estate agent approval? 4.) The denial letter is not correct. It states public record for me among other things, but I do not have a public record and that has been verified as of today with the credit agency. So why lie there too? I look forward to a prompt reply. Sincerely, *********************************

  

  Business Response

  Date: 05/14/2024

  Bay Equity acknowledges receipt of this review. *********************** contentions are based on a credit decision following an inquiry for mortgage financing. Bay Equity cannot substantively respond to this review in a public forum such as this because to do so will necessarily disclose borrower's non-public information and personal circumstances. Bay Equity believes that *********************** questions have already been answered and a resolution has already been addressed and forthcoming. If ******************** disagrees with this finding, we invite her to reach out to **********************  and we can attempt to further explain.
  
  Thank you.

  Bay Equity Home Loans 

  *********************;

  ************   *************

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bay Equity Home Lender with ***************************** and ************************* refused to return my total amount on an appraisal for house was canceled by the seller. Bay equity told me $465.00 that it would take about 1-2 days before the appraisal go out for the assignment, during the period of the online application process, I send the money. Both the ************** signed the house contract completed on 7/28/2023, my agent contacted me 7/06/23 that the seller cancel the contract. I texted Bay equity about any funds due me since the seller canceled the contract, texted me 1-word, "none." She did tell the truth my bank showed the $465 was deposited & withdrawn 7/07/23. She told me none but returned only $150. of my $465.00. I paid in full they should returned my full amount.