Complaints

This profile includes complaints for Bay Equity, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bay Equity, LLC has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bay Equity, LLC

  770 Tamalpais Dr Ste 207 Corte Madera, CA 94925-1736

  
• 

  Bay Equity, LLC

  202 W. 5th Street Safford, AZ 85546

• 

  Bay Equity, LLC

  1512 Webster Street, Suite B Alameda, CA 94501

• 

  Bay Equity LLC

  3450 Bonita Rd. Suite 108 Chula Vista, CA 91910

• 

  Bay Equity, LLC

  One Concord Center, 2300 Clayton Rd, Suite 450 Concord, CA 94520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***** is the most unprofessional and incompetent person ever. He made a mistake last year that cost me a house. I told him several other lenders approved the loan, he figured out what he did wrong. He could not admit it though I gave him a second chance, we are under contract and he demanded the contract. I said no, I want the estimate in writing bc he messed up things last time. He refused to still provide an estimate and said never call me again. Then followed up via text saying blocked and not to contact him or his team again. This guy need to be trained on how to be professional and not make mistakes.

  

  Business Response

  Date: 06/11/2025

  Dear Mr. ****************** have carefully reviewed your concerns and allegations. After conducting a thorough assessment, we respectfully disagree with your claims and believe that we have acted appropriately throughout the process. Our actions have been consistent with regulatory requirements and standard lending practices.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23388952
  
  I am rejecting this response because:

  1. I guess it is standard to tell customers you have to pay off ******* to be approved for the loan. Other banks did not state this. ****** forced me to find another lender when he said this

   

  2. I guess it is standard to yell on the phone when you have family members in the car. Saying Never call me again. He could have said me a loan estimate without the purchase contract. I wanted to make sure he doesnt make other mistakes
  

  ****** is unprofessional and incompetent 

  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under Bay Equity's direction we took out a bridge loan to finance the purchase of a new house while we sold our old house.Once we sold our old house, we expected Bay Equity to have pre-approved us. However, they did not include all of the signatories required for the new loan. After nearly 3 weeks (and nearly $10k in interest), they realized we couldn't qualify with just 1 signatory and reached out to us to add more, which is what we had requested all along.A month after closing on our old house (and 4 months after closing on the new house), they ordered an appraisal on the new house. 3 weeks after they received and reviewed the appraisal, they told us we had to make repairs to the house before moving forward. This delay cost us another $10k in interest. Finally, they charged us two $14k fees for "loan origination," and when we asked them why there were two separate charges - one of them to a company that cannot be found on ****** or Linkedin - they simply didn't respond.We communicated our frustration at their delays in real time and every time they told us we were 1 week away from closing. At no point did they take any accountability for their delays, nor did they provide any explanations for their delays.

  

  Business Response

  Date: 04/14/2025

  To the BBB--

  
  Bay Equity received Mr. ****** complaint through the BBB. 
  We thank Mr. ***** for his patronage of Bay Equity.  I am sorry that we are at this juncture,where he is still of the belief that his setbacks are because of Bay Equity.  The issues he brought up here were already directly and fully addressed with him by the Loan Officer (**) on the phone and in prior email and text correspondences.  Im afraid there is nothing new I can provide in substance, other than a further re-iteration of the previous.

  
  The allegation of $10k interest incurred through another Lender:
  As background information, the old house sale transaction is completely outside the scope of Bay Equity dominion and control. The bridge loan was originated with another lender around October 2024, whereas the Bay Equity loan didnt start until January 2025, thus completely separate and apart transactions. As such, the $10k interest Mr. ***** claims he incurred on that transaction or elsewhere, or losses as a result of conduct of any third parties, therefore,cannot be attributed to Bay by any fair measure. 

  
  Qualification Process:
  Mortgage loan origination involves a series of necessary milestones as it progresses.   Sometimes, it may not be evident until the later phases of underwriting that a borrower will not qualify despite due diligent efforts. That is because loan origination is a true, bona fide process where each borrower and co-borrowers set of circumstances are methodically evaluated and qualified.
  Thus, there is no such thing as adding a signatory to the transaction to speed up the process. In addition, each individual borrower comes with varied circumstances that contribute to different results.  Moreover, many factors along with income, loan and property variability impact eligibility, rate, price options as well as underwriting conditions such as repair requirements. Finally, the speed by which borrowers are responsive to submit their documents also plays an important role on how speedy a transaction moves forward. 

  
  Mr. ***** applied as a sole borrower initially. After due diligent analysis, it was determined that co-borrowers were required.  Adding co-borrowers into the loan prolonged the process by two weeks because doing so necessarily restarted the process of corresponding and requesting documents. There was no delay on our end as explained to him by the ** in the emails. Everything proceeded at normal speed. In that email, the ** provided Mr. ***** with a very detailed account of timeline of events with dates up to the hour and minutes from day 1.

  
  The Allegation of Double Charges:
  Last, Mr. ***** claims Bay Equity charged him $14k twice for loan origination.  This is incorrect because Bay Equity did no such thing.  The statement that Mr. ***** presented was NOT for the Bay Equity transaction, but rather the bridge loan from the prior lender. As such, and as indicated to Mr.***** by his **, the best party to answer what appears to be a double fee charge is the prior lender.

  
  I believe this response addresses all of Mr. ****** allegations to the extent that Bay Equity can.  We wish him the best.
  Sincerely, 

  *** Requierme 

  Bay Equity Home Loans

  **********************

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23156947
  
  I am rejecting this response because: I did not request to apply for the new mortgage on my own, in fact the contrary. We were pre-approved based on multiple signatories and we expected the application for the new mortgage to follow what we had been pre-approved on. This is industry standard and common sense. Bay Equity did not provide the other signatories any information, nor did they contact them to apply, simply sent me an application link. We didn't know the other signatories were left off the application until weeks later due to Bay Equity's negligence and poor communication.

  Additionally, Bay Equity told us the ceiling leek would not be an issue until weeks after reviewing the appraisal report, when they instructed us to have it fully repaired in order to proceed. They should have understood it to be a blocker upon review of the appraisal and instructed us to repair at that time, rather than waiting weeks.

  Bay Equity seems to be under the assumption that just because they weren't making money from the interest from the bridge loan that they are not at fault. These are not related. Bay Equity's negligence and poor service came at a significant cost to us, whether or not that money went to Bay Equity or someone else. 

  Finally, Bay Equity cannot answer why a $14k loan origination fee was sent to ******************, a company not able to be found on ****** or LinkedIn.

  Throughout this process rather than do their best to communicate and find a resolution, Bay Equity has been very standoffish, not responding to emails, texts, or calls. It appears they would rather disappear than admit fault, or help their customer understand (which is literally their job?). I cannot imagine a situation in which a professional would simply not respond to a customer complaint - responding to a ******************** complaint is the first response we've received. Even if Bay Equity had done everything right, they've done their best to make it look like they're hiding something, and it seems obvious what they're hiding.

  Sincerely,
  
  *** Ahava

  

  Business Response

  Date: 05/05/2025

  It is unfortunate that Mr. ***** still feels this way after our corporate response, and after all the time our Loan Officer invested in explaining; corresponding, responding to demands, answering every single question with full explanation and transparency, over and over again, even before his complaint to the BBB.  Bay Equity maintains its position that it didnt do anything wrong.  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23156947
  
  I am rejecting this response because: they simply haven't responded to my complaints at all. I would appreciate if they actually read my complaints:

  Why weren't we pre-approved on 1/10/25?

  Why did Bay Equity notify us to complete ceiling repairs 3 weeks after they reviewed the appraisal?

  I don't know how to be more clear. 
  

  Sincerely,
  
  *** Ahava

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan #********** Recently my partner, and I were put in touch with an employee in ****** by the name of *********************. I was working with *** in December 2023/January 2024 and we were pre-approved for a loan and ultimately decided at that time we would not be moving forward and never used the pre-approval letter. In March 2024, we were back in town searching again and I asked *** "what would we need to do in order to get an updated pre-approval letter". I DID NOT give permission for our credit to be pulled again as another hard inquiry. Not only that, the agent I was working with at that time told me in TEXT MESSAGE she had my pre-approval letter but would never send it to me when I asked. So I emailed *** asking him if ever gave her one, and he never replied to me and ghosted me. So now, for the first time, I am getting this letter of why I was denied, when we never moved forward nor gave permission and *** never said anything to me.Therefore, I am needing the following answers from your company:1.) Why did *** pull our credit again as a second hard inquiry even though the first pre-approval we DID NOT USE expired and I DID NOT give permission to do a second pull? 2.) Why did *** ghost us? Why could *** not answer the simple question I emailed asking if he had given this real estate agent approval? 4.) The denial letter is not correct. It states public record for me among other things, but I do not have a public record and that has been verified as of today with the credit agency. So why lie there too? I look forward to a prompt reply. Sincerely, *********************************

  

  Business Response

  Date: 05/14/2024

  Bay Equity acknowledges receipt of this review. *********************** contentions are based on a credit decision following an inquiry for mortgage financing. Bay Equity cannot substantively respond to this review in a public forum such as this because to do so will necessarily disclose borrower's non-public information and personal circumstances. Bay Equity believes that *********************** questions have already been answered and a resolution has already been addressed and forthcoming. If ******************** disagrees with this finding, we invite her to reach out to **********************  and we can attempt to further explain.
  
  Thank you.

  Bay Equity Home Loans 

  *********************;

  ************   *************

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bay Equity Home Lender with ***************************** and ************************* refused to return my total amount on an appraisal for house was canceled by the seller. Bay equity told me $465.00 that it would take about 1-2 days before the appraisal go out for the assignment, during the period of the online application process, I send the money. Both the ************** signed the house contract completed on 7/28/2023, my agent contacted me 7/06/23 that the seller cancel the contract. I texted Bay equity about any funds due me since the seller canceled the contract, texted me 1-word, "none." She did tell the truth my bank showed the $465 was deposited & withdrawn 7/07/23. She told me none but returned only $150. of my $465.00. I paid in full they should returned my full amount.