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Business Profile

Bottles

Takeya USA Coporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 15, 2024 I shared with customer service that my bottle *********************** Actives 40-oz. Spout Water Bottle, Watermelon) was leaking either due to regular wear and tear, being dropped, or some combination of these. This bottle had once been replaced by the manufacturer Oct 20, 2022 due to similar damage from similar circumstances (Actives 40 oz Cobalt purchased on ****** on May 31, 2022 order 112-2012005-9915406). After much back and forth, I learned that the "Lifetime Warranty" is in face a Limited Lifetime Warranty and does not cover Normal wear and tear (e.g. Dents, scratches, fading and paint chips) Accidental damage (including dropped/tipped products) but rather the following (Manufacturing defects, including material and workmanship, at the time of receipt Defective products, Products that experienced damage during the shipping process, Broken or leaking lids due to manufacturing defect, Vacuum Stainless-Steel Water Bottles that have lost their insulating properties). I find such a warranty to be misleading and disingenuous because consumers are led to believe that products may be replaced if/when they fail, but this is not the case. Furthermore, I learned in Dec 2025 that the initial replacement was a one-time courtesy, although this was not communicated at the time of the replacement in 2022.

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 22 ounce Takeya Sport water bottles for $44.99 on 20-April-2024.Sticker on bottles stated they were dishwasher safe.After washing before first use, the exterior of the water bottles were extremely discolored.Contacted Takeya on 29-April-2024 and they replied that they will not cover the product under their limited lifetime warranty.

Takeya USA Coporation is NOT a BBB Accredited Business.

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