Complaints

This profile includes complaints for Nimble's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nimble

  1008 Brioso Dr Costa Mesa, CA 92627-4501

• 

  Nimble

  3195 Red Hill Ave, Loft F Costa Mesa, CA 92626

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sep/Oct 2024 is when I was charged. I have been on 100% disability and did not have the chance to open the product until this past month. When I did I noticed the damage in the photos attached. It is clearly manufacturing damage as the box arrived in perfect condition. The item looks melted, not dropped as the company implied. They say it was inspected but it clearly was not. When I responded asking them to check the camera footage and to double check serial numbers they never responded. I also told them to check my account and they will see that I had never even created or setup an account to use the machine until after emailing them. I attempted to use the machine and it creates a manicure worse than a child. When I looked up the reviews this seeems to be a common issue. I think that they are simply denying my claim because they are facing frequent consumer complaints. I would have been satisfied with a simple replacement, as I originally requested if this product was expected to work, but based on their treatment of customers, assumption that I would be a scammer, and product reviews, I just want my money back. I have offered documentation of my 100% disability including a suspected spinal fluid leak, and collar bone fracture that shows there is no way I would have been lifting this, but again the pictures clearly show a melting type damage.. not fall damage. Please help me resolve this as they are not being honest.

  Business Response

  Date: 06/08/2025

  This customer has identified our business in error, as we have no connection to this complaint.

  We sell mobile tech accessories such as portable chargers, cables, etc. Our website is ****************************.

   

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the PODIUM 3-in-1 Wireless Charger from the ******************************* (***) on December 18, 2024, for $126 before tax, totaling $137.08 with NYC tax (*****%). I chose this product based on Nimbles advertised 2-Year Warranty, which was clearly stated on their website and significantly influenced my purchase decision.The product is listed at $139.95 on Nimbles website, but I purchased it at a discounted price using an ***** employee discount, which is a legitimate retail promotion.The charger stopped working within the warranty period. I followed Nimbles return instructions and shipped the defective unit back on March 18, 2025. On March 24, I received a reply confirming that the replacement would ship by April. However, they later postponed shipment to June or July, with no apology or communication since ******* early April, I emailed again to request store credit instead of waiting. They eventually issued me a store credit. But the credit is currently unusable. The product I originally purchased is now marked on their official website as Apple Store only, meaning:It cannot be purchased using the store credit,There is no clear timeline for when it might return to their direct store,The credit offers no real solution, leaving me with no charger and no way to redeem the promised warranty.Nimble has violated the trust of their advertised warranty by delaying, ignoring, and misleading the customer. The fact that they issued a credit for a product I cannot even buy feels dishonest and ************ of now, I have been without a functioning charger for over 40 days, despite doing everything properly on my end. I am requesting a full refund of $137.08 (including tax), since Nimble has failed to fulfill its obligations.

  Business Response

  Date: 05/14/2025

  3/9/25, Customer contacted ********************** about the product warranty. Customer was provided a direct link to submit their Warranty Request.
  
  3/18/25, Nimble received Customers returned product.
  
  3/24/25, Nimble notified Customer the product was out of stock, and due to production delays, replacement product was estimated to ship in April once inventory is replenished. At this time, Customer was also offered an alternate Store Credit option for the full purchase price, redeemable at **************************** for any available products.

  4/10/25, Nimble notified Customer with an update that production timeline was again delayed to June and offered the Store Credit option again.
  

  4/10/25, Customer requested Store Credit in place of waiting for their replacement unit to ship.
  

  4/12/25, Nimble issued Customer a Store Credit for $150.00.
  

  4/12/25, Customer thanked ********************** for the Store Credit and acknowledged accepting it. Customer also stated they did not want to wait until June to receive a replacement.
  

  4/13/25, Nimble reiterated the June timeline applied to all inventory, including new purchases at **************************** and pending replacements.
  

  5/14/25, Customers Store Credit is still active and valid for any currently available products, including to purchase their original product once inventory is restocked in June.
  

  Per Nimbles policy, Nimbles warranty only covers replacement of defective units, and is only able to issue refunds for products purchased directly from Nimble within 90 days of original purchase. For refund requests of products purchased from a third-party retailer, customers are directed to contact the retailer the product was purchased from.
  

  As a courtesy, Nimble will 1) reinstate Customers original replacement order to be delivered in June AND 2) increase their active Store Credit amount to $200.00 which can still be used at any time in addition to receiving the replacement unit.
  

  We believe this offer goes above and beyond in accommodating the Customer.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nimble only refunded me $30.39 for my $36.74 purchase. Order: *****.

  Business Response

  Date: 02/03/2023

  Customer was refunded the full amount paid for the product plus taxes ($30.39). The remaining amount not refunded to customer is the original shipping fee on their order ($6.35).

  Per our published RETURN & WARRANTY POLICY (*********************************************************************), Nimble covers the shipping cost for returning an item, but we do not offer a refund for the original shipping fees on orders under $50.

  Customer Answer

  Date: 02/04/2023

   It's not my fault it's a subpar product.

  Business Response

  Date: 02/04/2023

  The product referred to by the customer is one of our best-selling items, and was recently named "Best Overall" in its class by leading tech reviewers from Popular Science, Wired, ZDNET, and Business Insider.

  *************************************************

  *******************************************************************

  **************************************************

  ********************************************************************************************************************

   

  While our Returns Policy has been in place for over 4 years, is clearly available to all customers, and aligns with industry standards, we'll gladly issue a refund for the shipping cost, as a one-time courtesy.

  Customer Answer

  Date: 02/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Nimble's return policy clearly is not apparent, as I wouldn't have placed the order had I known there was no full refund if the product sucked. No one likes a greasy case. 
  

  
  Regards,
  
  *******************************