Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in the process of receiving some settlement money From Door Dash. ********* and **** are the attorneys handling the case and Simpluris is handling the disbursement of the settlement funds. They said that the mailed me a check on March 19 th 2025 but have not received the funds. I understand I have to wait 30 days to receive a new check for the Funds. But upon investigation I find out that this company has a pattern of losing the checks in the mail. To date I have not received any settlement funds and have no clue when I will received these promised from Simpluris. To date I have discovered over 35 individuals going thru the same problem with this company .
Business Response
Date: 04/16/2025
On 03/19/2025, Check was mailed to the verified address on file. On 03/25/2025, the claimant inquired about the status and was informed of the original mailing date. After a follow-up email on 04/09/2025 noting a non-receipt, a reissue was requested on 04/10/2025 with tracking. A replacement check was re-issued on 04/14/2025 via ***** , currently with a scheduled mail date of 04/16/2025.Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company (simpluris) is responsible for issuing my settlement check from my lawsuit with ****. They attempted to zelle my settlement November 4th. My bank rejected the large sum of *****. It was then reported back to simpluris on November 18th that it was rejected where I was then notified it would be 45/60 days to receive my paper check of my settlement. I have called everyday to find an answer as to why they have not sent my settlement check. and They refuse to provide an answer. The 60 day **** for which the obligation of this agency to issue my check was January 18th. We are now ********************************************************** how to receive my settlement.Business Response
Date: 02/03/2025
On 9/25/24, claimant submitted their release and selected ***** as their payment method, providing the associated phone number ************. As a result, the payment was sent to the designated Zelle account on/around 11/4/24. However, the claimant did not claim the payment via Zelle, and it was marked as failed effective 11/18/24. The claimant has reached out to our team multiple times regarding the payment status and has been informed that it may take ***** business days to receive the funds back, which will then be reissued as a check. As of today, the claimants payment is expected to be reissued on 2/7/25 via ****** A tracking number will be provided to the claimant once the payment has been sent out. For any further inquiries, the claimant may contact the case team by phone at ************ or by email at *******************************.Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Class action lawsuit against *******. I am supposed to receive a disbursement check and they have not sent the money and keep delaying sending it.Business Response
Date: 12/27/2024
On 10/27, claimant signed their release and selected ***** as their payment method, providing the associated phone number ************. A confirmation campaign took place from 11/8 to 11/13, during which there were no updates made to the claimant's payment information. The payment was therefore sent to the specified ***** account on 12/2. On 12/11, the claimant emailed to request that their Zelle payment be redirected to their email address instead. The claimant was informed that the payment had already been processed as of 12/2. After 30 days from the initial payment issuance, funds from any failed payments will be returned, at which point a paper check will be issued. As of 12/16, the claimant's Zelle payment was marked as failed. The 30-day period ends on 1/2/25, so it is anticipated that funds will be returned around 1/3, at which time the claimant's payment will be reissued via a physical check. For any further questions, claimant may contact the case team by phone at ************** or by email at *****************************Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of the ******* ********** settlement and sent multiple emails to simpluris on aug 3rd, 3 emails on aug 12th, and again on aug 27th, and never received a response call back nor return email. I uploaded a document from the *** showing losses of over $13,000 related to someone using my info from the ********* breach to file a tax return in my name resulting in me owing the irs $13,894.00. This amount has since gained interest and is now over $16,000. I feel I was decided and misled by Simpluris when they stated I was going to receive $10,000 for the fraud related to this data breach. They failed to review my irs documentation properly resulting in them incorrectly calculating my settlement amount and only giving me less than $400. Each time I emailed them an automated response was given with false statement that I would be contacted within 3 days . Nobody ever contacted me.Business Response
Date: 12/17/2024
On 6/18, claimant submitted a credit monitoring claim, 7 hours of documented time, and total of $24,894 in fraud/out-of-pocket costs, and the statutory payment. Claimant provided 4 supporting documents and followed up with additional documentation on 8/3 and 8/12, which was acknowledged by Simpluris on 8/8 and 8/14. The claim allowed for reimbursement up to $10,000, but claimants documentation did not support the fraud costs. The claimant was approved for credit monitoring, documented time, and statutory payment. After contacting counsel on 12/10 regarding the denied costs, Simpluris re-reviewed the claim and upheld the denial. A voicemail was left on 12/17 for further discussion. Payment for documented time and statutory payment was received via ****** on 12/12, along with credit monitoring enrollment instructions provided via email.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
File with kind law firm in ******* settlement they said funds would dispersed November 27. I still havent received funds. Its Now December 12 and I chose to go through ***** and I still havent received a payment. They keep telling me that the funds have been dispersed and I havent received anything. They said it will take up to 2 to 3 days for digital payment. I havent received a payment.Business Response
Date: 12/17/2024
On 9/20, claimant selected Zelle as their payment method and provided the associated phone number ************. A confirmation campaign took place from 11/8 to 11/13, during which no updates were made to this claimant's payment information. The payment was sent to the specified ***** account on 12/2. On 12/4, the claimant reported that they had not seen the funds, even though they received a Zelle notification confirming the payment. The claimant followed up on 12/9 and 12/13, at which point Simpluris informed them that their payment status was "Processing." If the payment is not claimed within 30 days, the funds will return to Simpluris, and a paper check will be issued. It is recommended that the claimant contact ***** for assistance in claiming their funds or wait for the 30-day period to receive a paper check.Customer Answer
Date: 02/03/2025
They sent me a text informing me about receiving my settlement payout via Zelle, but unfortunately, they provided a link that I couldn’t access to access my settlement payout. When I called them, they continued to assure me that the payment was on its way and that I should give it some time. However, when I called last week on January 9, 2025, they had already informed me that a check would be mailed out. I followed up with them, and they informed me that the payment was still processing, which has been ongoing since December 2, 2024. This is unacceptable, as the payment should have failed and been returned, and instead, I was told to call back in March. I would never have agreed to represent myself if this was the issue. I am fed up with this situation.Business Response
Date: 02/07/2025
On 9/20, claimant selected Zelle as their payment method and provided the associated phone number ************. A confirmation campaign took place from 11/8 to 11/13, during which no updates were made to this claimant's payment information. The payment was sent to the specified Zelle account on 12/2. On 12/4, the claimant reported that they had not seen the funds, even though they received a Zelle notification confirming the payment. The claimant followed up on 12/9 and 12/13, at which point Simpluris informed them that their payment status was "Processing." If the payment is not claimed within 30 days, the funds will return to Simpluris, and a paper check will be issued. It is recommended that the claimant contact Zelle for assistance in claiming their funds or wait for the 30-day period to receive a paper check.Customer Answer
Date: 02/07/2025
They haven’t sent me my money and I want my money. I shouldn’t be waiting this long. What are you guys going to do to move it along.Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Transation was to be dispersed November 27th, 2024 but now will not be dispersed till late December. There is no explanation of why I didnt recieve my money. Im not the only person I am in a ******** group and there are about 100 people that have not gotten paid.Business Response
Date: 12/10/2024
On 9/24, the claimant signed their release and provided the associated phone number *************) while completing their payment method, selecting Venmo for the transaction. On 9/27, the claimant requested an update on their payment and reiterated the same contact number. Simpluris responded via email, advising the claimant to check back in late December 2024 regarding the disbursement. From 11/8 to 11/13, a payment confirmation campaign was conducted, which included sending an email to the claimant; our records indicate that the claimant did not update their payment information at that time. On 12/2, claimants Venmo payment was processed and successfully claimed on 12/3 using the provided phone number *************). On 12/5, the claimant notified Simpluris that the phone number they initially provided is no longer associated with their Venmo account. However, by that point, the payment had already been processed and successfully sent. The payment was claimed using the original phone number they provided upon signing their release. It is recommended for the claimant to contact ***** for further assistance.Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a lawsuit with Kind law vs ******* told we would receive payment on November 27, 2024 from an email dated November 14, 2024. Still have not received my paymentBusiness Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:12/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been given multiple dates for the xfinity data breach arbitration which this company has been assigned to disburse the funds and havent had any other contact and have not received the funds in our account its well past the date givenBusiness Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had gone through Kind law for an Xfinity breach settlement. Everyone was supposed to get their payouts on November 27th. No one including me received any sort of payment. I was supposed to get it in my ******. I just want what I am owed. I don't think it's ok to give people a date and not follow through.Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of a lawsuit though kind law for ******* and was sent an email stating this company was supposed to disburse my payout on 11/27/24 . I did call and speak to an agent and was told that the disbursement was on schedule to be processed on 11/27 as my email stated . And nothing was processed. I also had my payment coming to me through ***** . This company lies to customers. Does not give correct info .Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, *****. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************
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