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Business Profile

Clinic

Amen Clinics
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amen Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amen Clinics has 11 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I establish credit balance by paying cash to pay for supplements. I called on 11/21/22 to ask for refund of unused funds. I was told since I didnt have the same debit card I would have to receive refund by check. I was told that I would receive the refund within 10 days. After 10+ days, 12/5/22, called and was informed the refund was not processed and it will be another 10 days. I have incurred $120 fees because the refund wasnt processed as promised. I have been told everyday that someone would call me which has not happened. My request is to have them overnight the refund check and pay my late fees.

      Business Response

      Date: 12/19/2022

      We totally apologize for inconvenience you had to go through.  I assure you this is not normally the case.  There was miscommunication on our part and again I apologize for that.  The remaining funds in your account will be sent out overnight to the address you have listed.

       

      Warmly,

       

      ***

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Let me start off by saying this is painful for me to write. I had such high hopes after speaking with ********************************************* for an introduction call. When speaking with ****************** he gave me a since of hope, and encouraged me to keep pressing forward. He also invited me to reach out if I had any additional questions regarding my specific condition and the recommended treatment plan moving forward. This is where things took a turn for the worst. I contacted the clinic a month later and kept getting the run around. I left voicemails with ***********************. Not once did anyone return my phone call. I then emailed, ************** only to receive a pointless email back asking me to tell him why I need to speak with ****************** and that he would relay a message on my behalf. No problem I responded accordingly. Its been two week no response. I also spoke with a woman named ************************* and scheduled a full brain scan. She told me that she would send a welcome packet with more information. I never received a welcome packet or any additional information. After weeks of trying to move forward with Amen Clinics I feel like this is a scam. I also spoke with another woman named ***** think you are probably seeing the pattern here. I was told that this company is the gold standard when it comes to professionalism and I truly trusted this company. I dont think they care about their patients and I would strongly encourage anyone who is interested to stay away. Ive experienced nothing but stress and anxiety trying to work with these guys and I really wish it wasnt this way. Oh well the search continues for help.

      Business Response

      Date: 08/22/2022

      Hello,

      We are eager to hear more from you. Please contact us at ********************************************** so that we can discuss things further and hopefully get your care on track.

       

      Sincerely

      Customer Answer

      Date: 08/22/2022

      Hi I have tried to contact you guys over the past few weeks, I would think its only fair for you to contact me, and not force me to have to reach out yet again. 

      Business Response

      Date: 11/07/2022

      Thank you for reaching out. We are glad to have connected with you, and resolved everything as of August 26, 2022.


    Amen Clinics is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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