Complaints

This profile includes complaints for Verify Debt Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verify Debt Solutions

  3200 Bristol St Ste 550 Costa Mesa, CA 92626-1865

  
• 

  Verify Debt Solutions

  16842 Von Karman Ave #175 Irvine, CA 92606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1,311.70 I was told by their *** that a deal had been made with my creditor. I called ********* Credit Card & no plan has been accepted, nothing paid. Settlement discussed in January,2025. I will be sent to a 3rd party collection agency on April ******* if a payment of $83.79 is not made. I have decided to severe my business. They said made a because they made a deal. They lied to me & said I owe them $1,073 & they paid $101.83. They have not paid a dime.

  

  Business Response

  Date: 04/28/2025

  Dear Cherry,
  
  Thank you for your participation in our program. Your enrollment began on January 23, 2025, with a scheduled program length of 56 months. As of your request, your account was cancelled on April 24, 2025.
  Please note that the negotiation process is influenced by several factors, including the timing and amount of payments made to your escrow account, the total enrolled debt, the specific creditors involved, and the policies of the issuing banks. Unfortunately, given the short duration of your enrollment and the limited funds accumulated in your escrow account, we were unable to initiate negotiations on your behalf.
  As your account has now been closed per your request, we wish you all the best moving forward. Thank you for the opportunity to serve you.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I was passed to this company to help get my creditors paid by negotiating payments on my accounts. They use the ****** method. Therefore none of my larger creditors were contacted. As a result I am being sued by one. That was filed in a count ***** miles from where I live. Another is in collections. Both stated Verify never contacted them. Yes, I missed some payments with them but they never mentioned I could be sued or they where paying the smaller ones off first. The paperwork I have makes no sense. I have to go through my bank accounts to total it. I am estimating $6,000. They paid off $2,700 in one year. Also my dashboard shows one account settlement might be $688. I have texts the account owner would not go below $1325. They never changed it because I have a print out. Nor did they apologize.

  

  Business Response

  Date: 04/08/2025

  Dear *****,
  I hope this message finds you well. I wanted to clarify some important details regarding your situation. If you are being sued by a creditor, your Legal Access Plan provided legal protection through our affiliated attorney group, ***********. This group would have represented you in the state where the lawsuit was filed.
  Please note that Verify does not directly contact creditors, as that responsibility lies with *********** under the terms of the Legal Access Plan. Unfortunately, during a recent interaction, our customer service team was not given the opportunity to fully explain these details to you. We understand that legal matters can be stressful, but we strive to provide support in a respectful and productive manner.
  By choosing to cancel your services, you have effectively removed the legal protection that was in place. As a result, we are no longer able to assist or represent you in resolving the lawsuit. If you have any further questions or would like to revisit your options, we are here to help.

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never solicitated business from this company. They have bought my information and now continue to call and ******* me on a private line.

  

  Business Response

  Date: 12/11/2024

  *****,
  
  ************** is not a number we've called too. The only record we have of this number is calling in. Can you please provide the phone # you received the call on so we can do our due diligence? Thank you.

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has violated the contract on several occasions, has made promises and then goes back on those promises and has caused me un due harm

  

  Business Response

  Date: 10/17/2024

  Hello,
  
  We are resolving this issue with Shae internally. We should have this resolved here shortly. Thank you.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me stating I had made an "inquiry" about consolidating debt (no such inquiry was made). When I requested specifics as to where this inquiry came from and from what medium, they hung up on me. I called back several times, only to be hung up on repeatedly and refusing to answer my questions or provide the details of where the alleged inquiry came from. They claimed to be an A+ rating with the BBB - advised them I was on the board of the Sacramento BBB and this is not how A+ rating businesses handle inquiries. As they are a debt relief company, I request investigation as to the business practices employed when reaching out blindly to individuals.

  

  Business Response

  Date: 03/12/2024

  Dear Jake,
  
  We have made every effort to locate your information within our database using the provided details such as name, email, and phone number. However, we regret to inform you that we have been unsuccessful in our attempts thus far. In order to assist you further and conduct a more comprehensive investigation, we kindly request any additional contact information you may have available. Your cooperation in providing this information would greatly aid us in resolving the matter efficiently. Thank you for your understanding.

  Customer Answer

  Date: 03/12/2024

  The business contacted me, using the phone number I provided in the complaint, identified themselves by their name, confided they were 5-star BBB accredited business.  Their treatment of me was predatory in nature and left me with the feeling they are an unscrupulous business.  Their response is unacceptable and does not resolve the matter.  

  

  Business Response

  Date: 03/13/2024

  Jake,
  
  Please review the attached screen shot. Searched our system by name, phone number, email, and we were not able to retain a call record or history. I can confirm we placed your phone number in our internal do not call, so you will not receive a call from us, but we are not the company that has reached out to you. We apologize for any inconvenience & wish you well. 

  Customer Answer

  Date: 03/13/2024

  Please provide a list of the first names of all personnel, all phone numbers and trunk numbers used.  I find it hard to believe someone called me, stating they were from your company, using your company name, advising they were a 5 star rated company with the BBB and yet were not actually from your company.  The response and screen shot are not sufficient proof. 

  

  Business Response

  Date: 04/22/2024

  Jake,
  
  To provide some clarity, we are a backend servicing team specializing in processing and customer service solutions for various businesses. Following some investigation, it has come to our attention that Sunnyside Debt Solutions is the business that made the call to you. Sunnyside is a client we service; however, it's important to note that they operate independently as their own entity. Please redirect your complaint to the correct business as our company Verify Debt Solutions did not make the call to you. 

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** from Verify Debt Solutions on Wednesday, February 28th, requesting to pause the March payments due to losing my job. **** agreed that March 2, 16, and 30th would not be withdrawn from my bank account. Today, March 4th, Verify Debt Solutions Inc. processed the March 2 payment, causing my account to overdraft, and thanks to their negligence, my utility bill bounced back as well since I had previously scheduled $120 to be taken with FPL. I contacted **** this morning, and he stated he could do nothing until the payment was posted on their end by Wednesday. I advised him that it was unacceptable and requested that he speak with his manager. The manager called me back to claim the March payment was previously locked in, and I had to call five days before to stop the payment, and there was nothing she could do. I advised her representative never to say that, and he even agreed to pause my account, which she confirmed was notated in the account.