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Business Profile

Digital Advertising

Klientboost

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Klientboost to manage my marketing and generate creative content for said marketing. They missed the Go Live date on both accounts. They did not set the baseline, they did not provide weekly updates, the marketing cost more than the revenue they generated, only 1 person was working on my account despite our contract stating '3 person team'. They consider employees supervisors and management to be 'a part' of my team. Up until now it's just poor quality service - except they never delivered the content the last 3 months. I notified them several times they were late/behind/missing. They were supposed to make a change in Sept and never did. They would move their own deadlines on their project management app until they finally just started deleting deadlines. I stated I wanted to end our partnership in early Oct and they offered 'a 1 month fee reduction as a sign of good partnership to get things back in the right direction' - they still charged me full amount on Oct 31st. It's now December and I'm missing 3 months of content I've been paying for since August.

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 9/19/24 Amount: $3500 Commitment from Klientboost: Implement a strategy for *********** PPC campaigns to improve the business performance, specifically ROAS (Return on ad sales)Nature: Klientboost failed to provide any improvement. In fact, Klientboosts strategy actually led to significantly decreased results from 2.18 ROAS (prior 90 day period) to 1.44 ROAS (last week with Klientboost). This is a 34% DECREASE, when Klientboosts plan was to increase results, establish a 30 day baseline, and then achieve additional 20% growth over that baseline. Klientboost sabotaged my business in order to make that 20% increase in growth very easily achievable. Resolution from business: Klientboost has replied to my request, but denied a request because of resources that the business has expended. My $3500 investment was not for Klientboost to give it a try but rather to pay for an agency with expertise in order to drive actual results, not overpromise and underdeliver.

Klientboost is NOT a BBB Accredited Business.

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