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Business Profile

Electrician

Premier Power Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 2/1/2024 **************** Date: May 2023 Manager: ***********************: ***** This was the first big rain we've had in a minute in the *** ***** did not install the pole correctly nor did he patch or seal the roof right. put the base on TOP of the shingles when the roofing should have been tucked over it. (we took video and photos to send to Premier) leaked through and pooled in the ceiling and the light fixture in our kitchen. This work was approved by the city.. after he made ***** correct 2 issues. ***** and ****** kept making excuses saying.. "well we've had rain since the work was done..the roof is pretty old..." (even if the roof is 25 years old, the kichen area is the only place leaking which is right where ***** did the work and where the electrical panel is on the exterior. ****** was quoted roughly $600 for the surface issues but we knew there would be more damage once we checked out inside of the wall. ****** wrote a $600 and said he didn't want us to come back saying there are further damages. Couple days later, there is water damage under the sink on the same wall. It's not the plumbing. ****** and ***** are unprofessional, rude, arrogant, and do not take accountability for their crappy work. They were condescending, belittling, and tried to bully the two women in the household. We wil be opening up the wall to see further damage once this second storm stops and will be sending Premier photos. They need to be held accountable for their actions and should reimburse us for what we paid and what we will continue to pay for damages related to *****'s failure to seal up the roof. None of this would have even happened if he did his job right.

    Business Response

    Date: 02/12/2024

    Hi ******, we are working with you on the repairs and taking care of them. Please do not hesitate to reach out for any questions. Thank you.

Premier Power Inc is NOT a BBB Accredited Business.

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