We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Yourtronics Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Negligence or Incompetence or both? I brought my kids phone to this establishment over a year ago for an issue with the screen acting weird. They told me that the screen had to be replaced so I paid them $200 for a new screen. Low and behold the issue returned a week later and was resolved by resetting the phone. Come to find out the phone didn't need the screen replaced. This went on for around 4 times with resetting the phone to resolve the issue. Now, a week ago my daughters phone started acting weird, this has been happening since I took the phone to this place for over a year. ?Now we have a green line in the screen which the owner says it's a broken screen. I believe him, but since he sold me a screen that I didn't need could he fix the phone since he already had my $200. He refused. Now I have the money and I don't mind paying, but I refuse to be taken advantage of. Now, I know a thing or 2 about mobile phones, I've been an MDM ************** Management) engineer at a very large corporation for 20 years in OC for over ****** devices and we hire shops like these to repair 100's of our phones hardware or software issues, this shop does not do the basic troubleshooting to flush out basic simple issues! There are way too any great repair places, please don't go to this guy and go through the run around that I did. Stay away! ????**** (The owners name I guess) is nice until there's an issue then he refuses to assist. Again too many good repair places around, go elsewhere!UPDATE: I had the screen repaired at Asurion ************ Repair, they were amazing and promised to assist for any issues in the near future, even a screen replacement.

    Business Response

    Date: 08/11/2023

    We have completely resolved this issue with ******************. Please remove this complaint. And please contact ****************** or myself at ************ for any other questions or concerns.

     

    Best Regards

    *******************

    Owner

    Yourtronics Repair

    Customer Answer

    Date: 08/12/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Yourtronics Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.