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Business Profile

Extended Warranty Contract Service Companies

CoverageX
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CoverageX's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company, and companies like it, keep calling me about my "Extended Warranty" Falsely claiming they are from the ***************************** regarding a 2013 ***** Civic. I have never owned a 2013 ***** Civic nor has anyone in my extended family. They have my address and they have my phone number. I would like for this company never to call me again. The representative even said he was told not to disclose what warranty he worked for at first. It's beyond shady and It may very well be worth investigating. *********************************** is their websites. Have fun.

      Business Response

      Date: 03/06/2024

      ********************,

      Our internal team has investigated your case and we do not see your information in our system at all, nor record of ** ever attempting to contact you. This is now a major concern of ours, as we now believe another entity has posed as us or is attempting to do so. If you would be so kind as to provide the phone number by which you were contacted (which you can email to me directly if you prefer, at ********************************** we will rectify this situation with the party responsible as soon as possible. Moving forward, we can affirm that we will not attempt to contact you by any means, and want you to understand that we take this matter extremely seriously. We intend on utilizing every resource allowable by law to protect consumers like you from parties like the one that contacted you. We appreciate your patience and cooperation in resolving this misunderstanding, and trust with good faith that this matter can be considered resolved.

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