Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were given a window of 8-10 for arrival and then closer to 10 we are told the truck has broken down and they have to get another one. They don't arrive until 11:30 (I saw another review with the exact same experience and had to look twice to make sure I hadn't already left a review because our experiences were so similar).Things happen, I get it, but it only went down hill from there.To keep in mind: We were in a three bedroom house, it was not fully furnished to begin with (other movers we got quotes from called us minimalists and quoted 7 hours with two movers).We were told we would have "three" movers with Good Deeds. To our surprise, when they arrive, one of them was significantly older and could barely make it up & down the stairs. Another one complained about the older mover and told the third he "refused to keep carrying with him."The move took 10 hours and it didn't even include all our stuff...Ten. Hours.Again, we didn't have bed frames or a full house of stuff (we had just moved in nine months prior and hadn't fully furnished it).They dropped my desk down the stairs while trying to unscrew it halfway down.They lost my couch cushion (and I sent proof of it not being in the storage unit or our old house when told I was mistaken).They didn't use furniture pads on our items (or securely wrap them instead) and scratched, chipped, crushed boxes, broke our things and damaged our walls.After this nightmare move, the woman (*****? ************************) discounted part of the move for our trouble but they made my husband sign the form BEFORE we could check any of the items (as it was now the middle of the night and we couldn't see anything anyway).When I reached out, this same woman told us to send images of the damage and she would forward to her bosses so they could offer us a solution. We have since followed up with her several times and gotten zero response.

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent pictures of everything we wanted moved. They came, did the job then charged us an extra $3000 more than what was quoted with no indication of a price hike until the end, which we had to pay in cash. The movers from the first group were good. Almost all from the second group were lazy and uncaring. I watched as one guy in particular dropped a box marked FRAGILE in bold, black letters. We have a lot of *********************** mostly vintage. Some of it now broken, a lot of it stacked improperly.Despite paying everything accurately and on time, ****** was hounding the movers for our final payment before they even arrived at our house. After everything was unpacked, we noticed we had 2 couches missing and several items damaged, including an adjustable bed. We might also have several bags of clothes still missing. It took at least a month just to get the missing couches they tried to tell us they didn't have. And even then, we're still missing half an L couch.Cut to nearly a year later and they still haven't sent the rest of the couch, nor paid out the measly penance for the things they broke. They're also blocking/avoiding our calls. Oh, and when we spoke to the main mover, he said that ****** wasn't going to pay them and had no plans to despite literally across the country with only 3 or 4 people. The movers are also made to work without a lunch. If you're kind enough to feed the hired crew, you'll be paying extra because their work time, which you are paying for, will still be ticking away as they eat.

  Business Response

  Date: 11/07/2022

   We apologize but Gooddeeds Moving was sold ..We will not take up any of their past affairs...Contact ************.Thank you

  Customer Answer

  Date: 11/07/2022

  My couch is still in your possession, unless you sold it. Compensation aside, we still have half a couch.