Complaints

This profile includes complaints for Nekter Juice Bar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nekter Juice Bar has 4 locations, listed below.

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• 

  Nekter Juice Bar

  2488 Newport Blvd Ste A Costa Mesa, CA 92627-5196

• 

  Nekter Juice Bar

  6258 Irvine Blvd Irvine, CA 92620-2103

• 

  Nekter Juice Bar

  7131 W Ray Rd Ste 8 Chandler, AZ 85226-1521

• 

  Nekter Juice Bar

  2445 Truxtun Rd San Diego, CA 92106-6153

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has an app in which I have loaded gift cards totaling over $500, but when I go to redeem they will not work and I have to have the individual store try to resolve. They have now updated their app and cleared out my account, essentially stealing my funds, while conveniently keeping my credit card information in tack to purchase. They also deleted all my rewards points which totaled over 1200. The store is no longer willing to help and direct me to their corporate, but they are not responding.

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th 2024 I went to Nkter juice bar located in *********** in **************** ********** to get a smoothie. I purchased a smoothie and consumed most of it. I had noticed that there was a weird texture in the smoothie but continued drinking it anyway. I noticed something wasn't coming up the straw so I opened my smoothie to inspect. I then saw that there was a huge chunk of plastic in my smoothie that had been grinded up into my smoothie. I attempted to throw up most of my smoothie in fear of internal damage from the plastic. I contacted the store the next day to tell the manager about the occurrence. I had a general manager reach out to me the next day. She told me that this happens "more often" than I would think. I am concerned for the safety of the community with the attitude the manager had at exposing a customer to a potentially life threatening substance in my food. She told me that the plastic came from the dragon fruit that is packaged in plastic and it some times gets added to smoothies with the plastic attached. I am attempting to *** for damages because I did get sick after consuming this. I am in fear for the community and potential harm that can be done to others from this store.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple bad orders at Nekter. Some customer serice said they would replace but never did. Nekter even blamed me for feeling sick after they gave me the wrong drink. And when I asked to have my free promotional drink returned to me because the store was closed and not answering their phone, I did not receive a reply

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't ordered from Nekter in a while and decided to order a smoothie via their app and go to the store to pick it up. The price of the smoothie was $12.25 and on the "Review Order" screen they showed me "Subtotal $12.25 + Tax". I proceeded to the next screen which is where I indicated that this was for "Pickup" and not "Delivery" and when I wanted to pick the smoothie up. I proceeded to the next screen which was labeled "Make Payment". This screen is the basis for my complaint. Nekter automatically defaulted my order to include a 15% tip in the amount of $1.84. Had I not been paying attention (which probably happens to so many people where they just get in the mode of clicking buttons quickly through screens), I would have been charged for the tip amount. My complaint is two-fold. 1. Why is Nekter defaulting to a 15% tip? While there is an option to change this to "No Tip" (if you're paying attention), why is Nekter making their customer undo a tip that they have placed on the order instead of defaulting to "No Tip" and then allowing their customer to add a tip if they so choose? This was an order for pickup. So, I'm doing the work of going to get the smoothie from them. All they have to do is make it and hand it to me. Aren't these the basics of what you have to do to be in business? 2. What does Nekter think the tip, that they have defaulted to, for? They obviously think that the customer should pay a tip because that's the default they've designed in the app so what is it that Nekter has determined the customer is tipping for? Is it for their employee to make the order? Is it for their employee to hand it to me when I go pick it up? Aren't these the things that the employee is being paid their wages to do? It seems unfair to automatically ADD a tip and make the customer REMOVE it instead of giving the customer the option of adding a tip if they want. I imagine customers have unknowingly paid tips based on how the app is designed.

  Business Response

  Date: 04/20/2023

  Hi *****,

  We really appreciate your concerns, although please know tipping is completely optional! We are working with the team to get this updated, which should reflect on the app as soon as possible. 

  Again, we appreciate your feedback and hope we can see you again soon!

  Best,

  Nekter Juice Bar Team

  Customer Answer

  Date: 04/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th 2023 I purchased and aa bowl ($12.79) around ********* wasnt what I remembered it tasting like. The aa was extremely watered down and had no taste to it, and my bowl wasnt filled to the top. Barely any fruit and the fruit was cut very thin. I felt like I was getting left overs from another bowl I was so excited to get an aa bowl from here because it used to be good & packed with flavor. But, this time it was a miss for me at the location in ********, **.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice on 3-21-2023 by Nekter Juice Bar for the amounts of $14.55 and $22. I never visited Nekter Juice Bar on this day or any day in the last month. I would like an investigation on Nekters part to see why this happened. I also want to be compensated immediately for this amount as I never purchased any products from any of their establishments in the last 30 days.

  Business Response

  Date: 03/22/2023

  We hope to learn more and ask if you can kindly send in screenshots of these charges to us. We definitely want to make sure you are taken care of and sincerely apologize for any inconvenience that you have experience by this. If you can reach out to us at *********************************** we hope to get this corrected for you ASAP!

  Customer Answer

  Date: 03/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  I hope to get a response via the email they provided. It was extremely difficult to connect with someone via phone. 
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 day cleanse from the Mission Valley, *********, location. I started the 3 day cleanse and noticed that some of the products were expired after I had already finished drinking them. After I consumed the last drink I developed a fever, had projectile vomiting, and severe cramping with diarrhea. The drink that I consumed was milked based and 6 days expired. I noticed that others were expired so I went to the location in hopes to exchange the product for product that was not expired. The manager went in the back with my cooler bag while keeping me waiting for about ********************************************************************************************************* front of other customers and her coworkers in a bully like manner trying to embarrass me. She continued to state that it was impossible for her to sell expired product. I showed her the ones that were expired and she told me it wasn't her fault and to leave the store and never come back. I advised her that I would not be returning to buy any more expired products.