Complaints

This profile includes complaints for California Therapy Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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California Therapy Solutions has 5 locations, listed below.

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  California Therapy Solutions

  485 E 17th St #602 Costa Mesa, CA 92627

• 

  California Therapy Solutions

  10900 Warner Ave #111 Fountain Valley, CA 92708-3846

• 

  California Therapy Solutions

  19582 Beach Blvd #310 Huntington Beach, CA 92648

• 

  California Therapy Solutions

  22 Corporate Plaza Newport Beach, CA 92660

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  California Therapy Solutions

  16300 Sand Canyon Ave #401 Irvine, CA 92618

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non licensed business practicing health care

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was required to pay my insurance co-pay directly to the provider on every visit, then the provider (California Therapy Solutions) billed the full amount of each visit to my insurance company without deducting the amount I had already paid in the office (double billed my co-pay). My insurer then deducted my co-pay from my ************** Account (HSA) for each visit. The provider's accounting department acknowledged the double-billing and reimbursed me by check for all of the visits except one. They have been stalling for months to reimburse the final $75 owed to me and keep telling me they are "researching it" even though I have provided them with the date, credit card receipt for payment in-office, and my insurer's Explanation Of Benefits (EOB) showing they billed the full amount and my insurer deducted my co-pay from my HSA for the visit (double payment). Even though they could easily see from their records that they had double billed without me providing any documentation, they required that I do so and wait for each EOB to come after they billed my insurer. This has dragged on for over 6 months.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started going to CTS at the ********** location due to a shoulder injury in December 2021 to January 2022. Fast forward to 7/16/22 when I received a bill from *********************** for $10 and the date of service 1/4/22. I found my receipt and credit card statement which I scanned and email to her plus a phone call VM. *********************** called me on 7/18/22 stating the bill is for $20 and I did pay $10 so I $10 more. She said maybe my insurance had changed at the 1st of the year. I told her I would look into it. I called her back ************************************************************* October and my card says my copay is $10. She said I would need to call my insurance company to handle it. I told her she should call the insurance company because I have paid and my card states a my copay is $10 not $20. She yelled and said, "WE ARE GOING TO CONTINUE TO SEND THE ****** and hung up on me. I called the insurance company and they called her back and told her she was wrong and I only owed $10. I called back to speak with her manager. The receptionist stated the manager was on a ZOOM call and would call me back. I called back on 7/25/22 and again asked to speak with the manager and the receptionist stated she was on vacation. I asked if I could speak with the owner and she stated the owner doesn't give out her email address or phone but would send her an email on my behalf. And 7/29/22 still no phone call or apology. On 8/20/2022 I just received another bill stating I was going to sent to collections. I called my insurance again and they provided me a letter that states I have paid and no longer owe them money.

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started going to CTS at the ********** location due to a shoulder injury in December 2021 to January 2022. Fast forward to 7/16/22 when I received a bill from *********************** for $10 and the date of service 1/4/22. I found my receipt and credit card statement which I scanned and email to her plus a phone call VM. *********************** called me on 7/18/22 stating the bill is for $20 and I did pay $10 so I $10 more. She said maybe my insurance had changed at the 1st of the year. I told her I would look into it. I called her back ************************************************************* October and my card says my copay is $10. She said I would need to call my insurance company to handle it. I told her she should call the insurance company because I have paid and my card states a my copay is $10 not $20. She yelled and said, "WE ARE GOING TO CONTINUE TO SEND THE ****** and hung up on me. I called the insurance company and they called her back and told her she was wrong and I only owed $10. I called back to speak with her manager. The receptionist stated the manager was on a ZOOM call and would call me back. I called back on 7/25/22 and again asked to speak with the manager and the receptionist stated she was on vacation. I asked if I could speak with the owner and she stated the owner doesn't give out her email address or phone but would send her an email on my behalf. And 7/29/22 still no phone call or apology. On 8/20/2022 I just received another bill stating I was going to sent to collections. I called my insurance again and they provided me a letter that states I have paid and no longer owe them money.