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Business Profile

Pool Tables

Chief Billards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Tables.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad bought a pool table May 2023 from Chief Billiards. They delayed the delivery.. which raised no red flags in the beginning. Until we realized the slab, had a slope which obviously effects the play. They picked it up, and now its been 8 months and the pool table is still not fixed. They take days to respond, never communicates, and its always excuse after excuse. Theyve planned a delivery date probrably 10 times in the past couple months and never showed up. Payment was made via *****, so I cant dispute with my bank. They agreed on a refund, but havent came out to check it out since they cant refund until they make sure the table is good.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 24, I purchased a billiard table and accessories from ******* at Chief Billiards, sending him a deposit of $3349 via Zelle. He stated delivery would be in 2 weeks. On Nov 30, he said distributor confirmed delays and he would issue a refund. It is now 6 weeks and still no refund. He never answers the phone. Rarely texts back. There is a physical store listed as ********************************************************************. No one ever answers the 866 number listed on ******. I believe he will only answer the phone or call back if one poses as a potential buyer.

Chief Billards is NOT a BBB Accredited Business.

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