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Business Profile

Printers

Ricoh DTG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printers.

Complaints

This profile includes complaints for Ricoh DTG's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ricoh DTG has 2 locations, listed below.

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    • Ricoh DTG

      1000 Brioso Dr Costa Mesa, CA 92627-4501

    • Ricoh DTG

      1100 Valencia Ave Tustin, CA 92780-6428

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this RI1000 in July 2020, Within days i was already having issues, Service we never really helpful seems that there only answer is to cap the print head and put cleaning fluid in for days forcing the machine out of service. Then they tell you that its all your fault because you didnt do a good enough job with the maintenance. then you go through that process and and call back a week later to be told the same thing again. The 20 minute training they give you over the phone was not even close to suitable nor was it what was promised when I paid $18000 for this machine. So many parts have failed on this machine and they all or not covered by ricoh and you must purchase them Already a print head (most people have changed this 2-3 times in the first 2 years) also need to replace the *** board anther common problem that people complainabout have to change several times and the maintenance station and so many more. I have several interactions where service just flat out ignored the call to the point i had to send messages all the way up to the top executives just to get a response. There is no accountability at this company I have been battling for over 2 years with them and the only solution is for me and many others to just keep buying new printheads that cost $2200+ each just for them to fail in a matter of weeks or months. My latest interaction with them was just because I threatened a law suit then they respond and say they only have like 6 service calls ot interactions with me when in fact I have over 100 conversations, correspondences and responses in emails proving that they are lying. My attorney has all that information and we are gathering many others for a class action lawsuit. Stay away from buying these machines. They are trash and money pits you will not profit from them.

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this machine back in July of 2021 and it was the worst mistake of my life. I should have known when the rep approved us for a credit limit that we didnt qualify for that it was a bad idea, but was assured it was a good investment. Wrong. Nothing but issues since Ive had it. Its with printing white, printer heads clogging even though I follow the cleaning schedule. This company is incredibly deceptive and the product is overpriced for its capabilities. No one I know has had a good experience with this machine. I literally cant even give it away. Decided to to shut down because it was just not worth the expense, so now I have a really expensive paper weight in my basement that Ill be making payments on for the rest of my life.

      Business Response

      Date: 10/14/2022

      Hi *******, 

      Thank you for taking time to reach out to us. We have looked up your account and the last time you contacted us was 10/19/2021 with printer clogging issues. At the time of the call with technician *******************************, you mentioned that you will be calling us back providing information needed. But we never received the follow up call from you. We would love to assist you with any issues you may have. Please call our tech support queue ************ option 2.

      As for a refund your sales contract does not allow refunds or returns after the sale.

      With that said as mentioned above, we want to help. Please give us a call. 

      Thank you! 

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garment Printer Ink is the worst.This company is the worst! They don't honor their warranties, their technicians (*****) don't know their equipment, it takes months to get replacement parts because they refuse to communicate (email or phone) and they are scam artists all while you lose money and business. Do not buy from them.

      Business Response

      Date: 09/01/2022

      Hello ******, because you purchased your printer from Garment Printer Ink, they would be the ones handling your refund. As your contract is with GPI. Unfortunately we are unable to work with you regarding any financial items. With that said please reach out to them. Thank you! 

    Ricoh DTG is NOT a BBB Accredited Business.

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