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Business Profile

Process Server

Process Server One

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Process Server One's headquarters and its corporate-owned locations. To view all corporate locations, see

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Process Server One has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date October 5, 2023 my request for RUSH SERVICE was submitted. Adverse party was served on October 9, 2023. Process server one said they would file proof of service with ******************** they never did so I had to file it with the court myself. I had the tpo hearing on 10/16/23. That service proof needed to be at the court the day they served adverse party. In emails they told me that it will be filed yet they never did it. I'm filing this complaint that they did not serve the paperwork to the adverse party in a rush manner nor did they finish the job by filing proof of service with the court. They did not complete the job as I was told and they left it unfinished.

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an attorney and had to serve 4 out of state subpoenas. I contacted Process Server One on February 28, 2023. The hearing was set for March 16, 2023. They charged me a total of $3,481.40. They billed me immediately and told me I needed to pay before they could start the process. I did. I kept checking in with them as the hearing got closer asking when they would serve the subpoenas as I was getting nervous. They did not respond. The day before the hearing, they told me that they went to the court to get the required approval and the court said they could not do that with one day turnaround. I went to the hearing with no evidence to present and the hearing had to be continued. My client now has to wait until May for the hearing as that was the courts next available date. I asked them for a refund immediately. They told me that they did their job and were at the mercy of the court for approval. I told them of course they would not get approval the day before the hearing (not to mention, that would not be giving the witnesses adequate notice to appear.) They told me I would have had trouble anyway because the schools, where two of the witnesses worked, were closed for spring break. I told them that is why I had contacted them over two weeks in advance, and if they had started the process as fast as they demanded payment they would have gotten to the schools before spring break. They told me they had done their end of the deal and they would not be put out for the expenses they had already paid. I told them I had paid them for a service that they did not deliver, and that they should not be paid for partial work. They told me they would look into it and get back to me. I did not hear from them again. I contacted them this morning to tell them I would be pursuing any means to reclaim the $3,481.40 I paid them. They called me immediately and told them they would only refund the service fees and nothing else. They told me otherwise I could *** them.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied online for a service (process service in pakisitan) In march. They promised it would be done in one month. they lied and said it was done but admits it was their fault they mistake me for someone else. I need this to be completed. I called to check the status of my case and on the phone they said it was sent over on a credit. Then a month later I called and there's no history of the accident they made. No one wants to speak with me regarding this matter. I just want this to be over and finished.

    Process Server One is NOT a BBB Accredited Business.

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